ACEMAGICReviews of acemagicians.com

Response from ACEMAGICDec 8, 2025

Dear Customer, We sincerely apologize for the unpleasant experience you’ve encountered with your order—this falls far short of the service standards we strive to provide, and we deeply regret the frustration caused by the non-delivery, stock issue, and premature charge to your account. Upon learning of your feedback, we immediately initiated an internal review and have already sent you a request to collect the necessary information: your full name, email address, phone number, and order details. This will allow us to quickly verify your order and payment records, and expedite a fair resolution (such as a full refund) for you without delay. Please know that you are always welcome to contact our after-sales team via email at any time if you have not received the request, need further clarification, or wish to follow up on the progress. Our dedicated specialists will prioritize your inquiry and work tirelessly to make this right for you. We fully acknowledge our shortcomings in this matter and are taking steps to prevent similar issues from occurring. Once again, we offer our heartfelt apologies for the trouble this has caused. We value your trust and hope to have the opportunity to restore your confidence in our service.

Response from ACEMAGICDec 8, 2025

Dear Customer, We sincerely apologize for the frustrating experience you’ve had with your AX17 Laptop (Amazon Order No.: 203-4769326-2485943)—the incorrect printed symbols on the keyboard (£, @, ", ~, #) and the lack of response to your calls and emails are completely unacceptable, and we deeply regret the inconvenience this has caused you. To resolve this matter promptly for you, we have already sent you a request to collect the following necessary information: your full name, email address, phone number, and detailed order information. Once we receive these details, we will immediately verify your order, arrange for a suitable solution (such as a keyboard replacement, product exchange, or other appropriate remedies), and ensure the process is smooth and efficient. Please know that if you haven’t received our request, need further clarification, or wish to follow up directly, you are always welcome to contact our after-sales team via email at any time. Our dedicated specialists will prioritize your inquiry and respond to you promptly to address all your concerns. We are truly sorry for the disappointment and delays, and we are taking immediate steps to improve our quality control and customer support responsiveness to prevent similar issues. We value your trust and hope to have the opportunity to make this right for you.

Response from ACEMAGICDec 8, 2025

Quentin, Nous vous remercions pour votre message. Concernant votre commande expédiée le 11 avril de l’année dernière, vous nous avez signalé à plusieurs reprises que vous n’aviez pas reçu le colis. Suite à vos retours, nous avons immédiatement déposé une demande de réclamation auprès du transporteur. Cependant, le transporteur nous a informés que le colis avait été indiqué comme livré et signé, et a donc refusé notre demande d’indemnisation. La réclamation a malheureusement échoué pour cette raison. Dans cette situation, nous vous recommandons de contacter directement le livreur ou le transporteur afin d’ouvrir une réclamation pour “colis marqué livré mais non reçu”. Si vous avez besoin d’un document ou d’une preuve supplémentaire de notre part, n’hésitez pas à nous contacter. Nous sommes prêts à vous aider autant que possible. Cordialement, L’équipe ACEMAGIC

Response from ACEMAGICDec 8, 2025

Merci pour votre retour. Il est normal que certains produits rencontrent occasionnellement des problèmes. Nous avons déjà traité votre remboursement et résolu la question de manière proactive, et nous vous prions de bien vouloir comprendre. Notre marque met l’accent sur le rapport qualité-prix. Nous sommes sincèrement désolés d’avoir vous causé une expérience désagréable.