Joe
I would NOT buy a Acemagic computer
ACEMAGIC 2025 AX16PRO Gaming Laptop - AMD Ryzen 7 5825U, 16GB RAM, 512GB NVMe SSD, Radeon RX Vega 8 Graphics, 16.1-inch FHD Display, Wi-Fi/Wireless, Expandable Storage, Multitasking Laptop | Futuristic Design | Durable Build AX16PRO 5825U 16GB 512GB. I want to do this review on AceMagic originally I thought I was going to be giving this company five-star review. I bought a laptop from Temu and as far as their equipment being their laptop that I purchased I would give it five stars. I really do like the laptop works great and is a great value for the money. But there's a big big, but and that is that Acemagic made the decision that they will not honor their warranties if you did not buy the product from either Acemagic or Amazon I'm not sure why that would be because I don't care if I'm buying it from Temu or whoever if I paid and bought the product legitimately and they are a legitimate seller of the product why would you not offer to honor the warranty. Like I said I've been involved in computers for 50 years now and I would have normally given this one of the highest recommendations I could for Quality price. But the fact that the company made this boneheaded decision to not cove the produ to the consumer and why do I say this, I actually called Acemagic before I bought it from Temu and was not told that it would not be under warranty but, I found after I bought it and called to ask some technical questions I was told I had to send it into I believe it was When I did they asked me where I bought it and the purchase order number which I sent them back. I got a reply from them that I have to go to Temu to get service. As far as I'm concerned this is so unacceptable and says a lot about the company and for that reason only and only that reason I give this one star and cannot recommend this to friends and colleagues. The sad thing is if they would have just honored the warranty they would have had somebody giving many reviews and more importantly would have shared with my friends and colleagues, instead I would not recommend them to anyone. Again I want to stress I believe the product is a good solid product but the company is anything but good but solid manufacturer that makes a product and won't stand behind its warranties doesn't deserve to be in business in my opinion this is just my own two thoughts take and do with it what you like. Have a nice day I do want to thank Temu is there customer support service did everything possible unfortunately the company gave him a bad email address that they don't respond to. I wish they would say that if they're not going to honor the warranties of the products they sell that they would then say you can't sell on our platform. But I understand their customer service at Temu was very good and they are not the problem.