Ace HardwareReviews of acehardware.com

Placed a $627 order online, using Ace's app. Received a message that the order couldn't be processed, try again later. Tried again later, same result. Changed credit cards, placed the order, it was acknowledged in the app with an invoice #, then received an email confirming the order. I was in the local store doing this, but needed to order online to get a $60 discount. They eventually looked at the order # and said it was cancelled, with no explanation. I checked my card charges and there were two pending charges for $627, but the card customer service said they saw no problems with the card. Acehardware.com customer service couldn't explain the problem either. Given other reviews with this same problem, obviously Ace IT has a problem! I went back to the store and paid full price for the two items with no problem. Support your local Ace stores, but don't waste time with the Ace app or online ordering.

The gentleman I had make keys for me was very professional, but still friendly, and both keys worked perfectly

To start with, their website is awful. I was trying to purchase a grill, and the website told me that the local stores had the grill I wanted in stock. I drove to the nearest one only to find out that they did not in fact have any in stock. I asked them what local Ace Hardware stores did, and they gave me the name of another one about 40 miles away. Before driving there, I called, and they didn't have them either. Great inventory system Ace! When I was finally able to order the grill online, I specified set up and delivery. They failed at this too and would do nothing to make the situation right. They have lost my business going forward.

Was let go from them at a store in Belton Texas for something that could not be substantiated and was something completely false. Started an investigation, and nothing yet, will be doing everything I can to make sure the situation is ratified

I placed and online order for pipes to have a water softener installed. It took them twice as long to ship them to me than they said it would which delayed the installation and I found out the pipe would not work. I tried to return them 26 days after I received them and was told it was outside the 30 day return period. They said 30 days starts the day you order something not when they actually get it to you.

Went to Emanual Church Location to buy a pluming piece of equipment. Got home tried to use it and it broke right away. Took back to ACE on Emanual Church Road and was told since it was used, they could not refund or take back as it was against ACE policy, and they would be fired for doing so. Most ridiculous thing I have ever heard. They practically robbed me. Sold me a defective piece of equipment and refused to do the right thing. I will never do business with any ACE location ever again

My husband and I went shopping at Ace hardware to buy garden equipment. It was taking longer than anticipated. I asked the sales clerk where the restroom was and she said there wasn't one. Needless to say that was BS and we left I went across the street to tractor supply where we got a restroom and all of our garden equipment.

PAULDING OHIO ACE HARDWARE. Bought a new stihl FSA 56 weed eater, after just a month the battery went bad, had to get another battery. Then less than a hour of use the weed eater stopped working completely! I took the weed eater in for service, after almost 3 months, and many phone conversations, was told that stihl warranty rep was replacing the weed eater. Then the service guys here at ace hardware said it was a trigger, and the weed eater wasn't going to be replaced, and after another 2 weeks, was told that it needed a new motor! When I asked about the replacement that was supposed to happen, I was called a liar, and when I finally came to pick it up after it was fixed,a repair guy became rude and verbally abusive with me,I told him I don't need him to treat me like that! He then told me to "take my piece of crap" and never come back! I planned on never doing business with these people anyway. If these people treat me like this,then they will do it to you too! BEWARE!