Acedepot.comReviews of acedepot.com

BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! All of the reviews are true. Awful and dishonest company. They sent me a similar item, but cheaper. They try to be sneaky that way. Their customer support is almost not existent. Only at the beginning of your order, they answer right away, after that, welcome to ghost town! They claim to ship items 3-5 days after order placed. Big lie! It took them 3 weeks to sent me an item. They told me on the 5th day my ordered has been shipped. They plainly lied to me. The Item was shipped two weeks after they told me it was shipped. Since they told me my order has been shipped and I didn’t receive nothing I tried to call several times, trying to get a tracking number or a status update, I even tried to contacted by email and facebook, their replies are generic and don’t give you a clue of the status of your order. When I finally got them to answer the phone one the girls was completely unapologetic and sounded like if she just has woken up. She told me the girl in charge of my order was not longer working with them and in the laziest and tired voice proceed to tell me the shipping department would give me a status. Shipping department didn’t answer and the voicemail was full. Finally I had to contact my credit card company, once my credit card company got in contact with them, they sent me a similar item, cheaper mind you. I just asked for an RMA and a 100% refund. I hope they do not try to charge me an restock fee as I have read on other reviews. I will try to update on this matter as a warning to other potential customers of them. BUYER BEWARE! Caveat emptor!

I ordered two items from Ace Depot. One of the items arrived, and it wasn't the model that I ordered. The second item never came. After calling them I discovered that they never had the second item in stock. After going back and forth over multiple phone calls, I asked them to cancel the item and refund me my money and they agreed to do that and they said it would take 48-72 hrs for processing. I never received that refund and I was never able to get them on the phone after that. I disputed the charge through my credit card company and they refunded the amount for the second item as I requested. I thought I was done with this and this morning I check my credit card transaction history and I see that Ace Depot has charged my credit card for the full amount of the original transaction again. It is my own fault for not doing my homework and checking their reviews online before making my purchase, because one Google search is all it would have taken to reveal what kind of company Ace Depot is. I'm quite convinced that what they're practicing is not incompetence but fraud. I feel like there needs to be legal action taken against them to shut them down and for them to make reparations to the people they've scammed.

2 months after my credit card was charged i still have nothing to show for my $, they are clearly having problems from my experience and the other experiences to date on trustpilot.com I have not had an experience like this for a very long time on the internet, figured all the bad apples got filtered out, i was wrong and will be checking trustpilot on my next purchase with a off name brand. STILL no product at time of writing this. Very thankful for credit card company protection.

Purchased item that was available as free shipping all over the internet, Ace was a few dollar cheaper. I placed my order, After a week I have not received any shipping confirmations so I called, 15 Mins on hold I hung up and emailed instead, the next day I got a reply stating that I would need to Pay $45 shipping on a $120 Order that weighted about 20LBS. They Claimed they emailed me but never did. I canceled the order with no Apologies or replies from the company. They obviously do not care about Customer service at all. Classic Bait and switch. UPDATE! 1 month later. I got my credit card statement. They charged me for the order and the $45 shipping I never agreed to. Had to dispute with Amex.

If it was possible, I believe this company should be investigated for fraud. why it has not been done concerns me.

I ordered a printer toner cartridge from Ace Depot. Never received it. On contacting customer service, I was told that they never had it in stock to begin with but said they expected to receive stock within a week. Nope. Nada. Made several phone calls to customer service over several weeks, and left a message with their owner/manager. No response. I finally had to contact my credit card company (yay USAA!) who handled my complaint and refunded me the $100+ I spent on the item I never received because....as it turns out....the cartridges were discontinued, not in production anymore though Ace Depot's website indicated they had them. Ace Depot never said anything. They took my money knowing full well they not only didn't have the product in stock but couldn't get them! After my credit card company took over, I finally got an email reply from the owner....too little, too late. This company is unethical and uncaring. Customer service is nil. Beware!

Ordering from Acedepot has been the biggest shopping mistake of my life. I do not even know where to begin; 1. They falsely advertise items on their website saying they are instock when in fact they do not carry that item. 2. They send you random items/amounts that you did not order. 3. Their customer service is horrendous. 4. They tell you to keep your random items because they do not want to pay return shipping (this will be important) 5. They send you more random amounts of items. 6. They have no idea how many items they sent you until you call them and tell them it was 20% of your order (mind you this is not the actual item I ordered because they don't carry that falsely advertised item- which is still listed on their website). 7. They tell me to keep these and claim to be sending the remaining items, wait 2 weeks, call again, leave message with terrible customer service for my claim person, wait another week... 8. Email and receive a "tracking number" that never tracks, items never ship. 9. Call credit card company (2 months have past since the original purchase) dispute charges. 10. Win credit card dispute, think I can finally forget about Acedepot! 11. Receive email from Acedepot 7MONTHS(!!!) after original purchase that they are recharging my credit card or going to collections for unreturned merchandise?!? Unreal (refer to numbers 4 and 7). This company gives internet shopping a bad name. It has, and apparently still is, waisting countless hours of my time. In my opinion, it is fraudulent and I would suggest you run.

Do not buy from this company! Customer service is rude and nonchalant. They will NOT get my business again and I will NOT refer them to anyone. I was willing to revise my comment so as not to taint your company's reputation any further than what you may have already caused on your own, however that was until I saw how you chose to reply to me as if I'm the "crazy customer" and a liar with comments like, "There were several inaccuracies in what you had stated...Again, this order is less than 2 weeks old, and was delivered to you within 1 week's time." NOT TRUE. My confirmation states that I placed an order with you on 1/30/15. I called to complain two weeks and 6 days shy of 3 weeks on how you pulled a bait and switch with half my order. Today is March 2, 2015. I have yet to receive the other half of my order of which you hastily stated to me that I would get the next day - with "extras". Meaning, I should have gotten that order on February 20th! You have held my requested product and my money for ONE MONTH. You also mention how you were, "...not sure why you (referring to me) posted this very negative review even after ALL that we did to help you (me) out!" Really?! Again, you made me out to be the one who's wrong in this situation. I don't appreciate that. Also, you stated how you, "...have been in business over 20 years with a 98.46% on Amazon as of today." Well Amazon has standards that must be adhered to or the relationship with them and the vendor could be severed not to mention the hundreds of thousands of customers who would see your negative reviews. So of course you would shine your brightest there. I guess I should have ordered through that third party and perhaps my order would be here by now and I would not have been perceived as the unreasonable customer. Who knows, I may have actually been valued for choosing to buy through you. The ONE star stays!