Acedepot.comReviews of acedepot.com

Response from Acedepot.comNov 16, 2015

Hello Ms. Beale, Per our conversation on 10/30, we apologize deeply for the mess of a situation you ended up in over a shredder bags you wanted. As mentioned by phone, we would be happy to replace yet again since you got a different color. But since you opted for a return authorization, here are the likely next steps:  As promised, you were sent a pre-paid label within 24 hours.  As the item is returned, you would be refunded in full. All emails being sent to you and Freddy by myself and customer service keep bouncing back. Is there any alternate fax or email we can send this too? I can send you a copy of the returned email via fax. Can you please allow us another chance to help using a different email or fax? I spoke with the supervisor about your concerns and about our past reviews, and I wanted to share with you just a glimpse into the other side.... Even with the change in management, and striving daily to monitor our numbers and address customer concerns, not 100% of our orders go perfectly. However, please see some of the details I have provided below… Please note: All we ask is you take a look at our legitimate reviews which can be viewed here: http://www.amazon.com/gp/aag/main/ref=olp_merch_rating_1?ie=UTF8&asin=B004I2IFEO&isAmazonFulfilled=0&seller=A2G59EH67IJRRV  FYI: We have been in business for over 23 years with over 400,000 customers with a complaint ration of .001. We stand by all our customers and would do nothing to jeopardize this. Even still, if you feel Yelp or any other review website is a fair site to review a business that is not in the service-based industry but rather more centrally focused to online retail like Office Depot or Shoplet--please see this: http://yelp-sucks.com/. Furthermore, Yelp tends to attract customers ready to post negative reviews, and it is a fact. We have over 14,000 positive comments, but again there are those who focus on 18 negative reviews. Is that honestly fair? Other such companies like Trustpilot and BBB require a paid membership to publicly defend ourselves. So even after resolving any issue, the rating still stands and there is NOTHING we can do about it unless we PAY UP. We know we’re not perfect. But, every company in America has negative posts. What determines the value of a company is how that company fixes the issues due to human error, which we strive to do on a daily basis. And to add to that, our positives FAR outweigh our negatives. I hope you can see this! Here is a prime example: http://www.consumeraffairs.com/cable_tv/comcast_cable.html I think you can agree that people normally do not go out of their way to post positives. I believe this is a perfect example as every comment is negative---is Comcast a bad company? No! Do they have millions of customers? YES! Their complaint ration is similar to ours about .0001%. Regardless, we wouldn’t have such high scores on public marketplaces if we weren’t honoring our word: Feedback History: Feedback 30 days 90 days 365 days Lifetime Positive 96% 97% 97% 93% Neutral 0% 0% 1% 3% Negative 4% 3% 2% 3% Count 83 309 1,976 14,958 What do these mean? All we ask is to be fair, because when searching for complaints--you will always find them. But what’s important once again, what you do not see, is that every single complaint is resolved and we do everything we can to prevent them in the first place. But we’re always here to help and ready to bend over backwards to serve our customers. Rest assured, you are in good hands, and you will be refunded. If you have any doubts, questions, or concerns, I am here to help. Thank you for both your time and consideration. Escalation Team, direct dial: 201.256.3242 / [email protected] Supervisor, Chris’ direct dial: 201.256.3234 / [email protected] Customer Service: 800.844.0962 / [email protected] General Feedback: [email protected] I hope this helps to cure any doubt in your mind. Have a wonderful evening! Sincerely, Ace Management

Response from Acedepot.comOct 4, 2015

Shipped as ordered. Customer is now disgruntle from not reading the return policy well posted at checkout. Please note: All we ask is you take a look at our legitimate reviews which can be viewed here: http://www.amazon.com/gp/aag/main/ref=olp_merch_rating_1?ie=UTF8&asin=B004I2IFEO&isAmazonFulfilled=0&seller=A2G59EH67IJRRV  FYI: We have been in business for over 23 years with over 400,000 customers with a complaint ration of .001. We stand by all our customers and would do nothing to jeopardize this. Even still, if you feel Yelp or any other review website is a fair site to review a business that is not in the service-based industry but rather more centrally focused to online retail like Office Depot or Shoplet--please see this: http://yelp-sucks.com/. Furthermore, Yelp tends to attract customers ready to post negative reviews, and it is a fact. We have over 14,000 positive comments, but again there are those who focus on 18 negative reviews. Is that honestly fair? Other such companies like Trustpilot and BBB require a paid membership to publicly defend ourselves. So even after resolving any issue, the rating still stands and there is NOTHING we can do about it unless we PAY UP. We know we’re not perfect. But, every company in America has negative posts. What determines the value of a company is how that company fixes the issues due to human error, which we strive to do on a daily basis. And to add to that, our positives FAR outweigh our negatives. I hope you can see this! Here is a prime example: http://www.consumeraffairs.com/cable_tv/comcast_cable.html I think you can agree that people normally do not go out of their way to post positives. I believe this is a perfect example as every comment is negative---is Comcast a bad company? No! Do they have millions of customers? YES! Their complaint ration is similar to ours about .0001%. Regardless, we wouldn’t have such high scores on public marketplaces if we weren’t honoring our word: Feedback History: Feedback 30 days 90 days 365 days Lifetime Positive 98% 98% 97% 93% Neutral 0% 0% 1% 3% Negative 4% 3% 2% 3% Count 83 309 1,976 14,958 What do these mean? All we ask is to be fair, because when searching for complaints--you will always find them. But what’s important once again, what you do not see, is that every single complaint is resolved and we do everything we can to prevent them in the first place. But we’re always here to help and ready to bend over backwards to serve our customers. Rest assured, you are in good hands, and you will be refunded. If you have any doubts, questions, or concerns, I am here to help. Escalation Team, direct dial: 201.256.3242 / [email protected] Supervisor, Chris’ direct dial: 201.256.3234 / [email protected] Customer Service: 800.844.0962 / [email protected] General Feedback: [email protected]

Response from Acedepot.comOct 4, 2015

Here are the facts. This customer received exactly as ordered, in fact they have received TWO----note they paid for ONE. TO date they have not returned anything. Please note: All we ask is you take a look at our legitimate reviews which can be viewed here: http://www.amazon.com/gp/aag/main/ref=olp_merch_rating_1?ie=UTF8&asin=B004I2IFEO&isAmazonFulfilled=0&seller=A2G59EH67IJRRV  FYI: We have been in business for over 23 years with over 400,000 customers with a complaint ration of .001. We stand by all our customers and would do nothing to jeopardize this. Even still, if you feel Yelp or any other review website is a fair site to review a business that is not in the service-based industry but rather more centrally focused to online retail like Office Depot or Shoplet--please see this: http://yelp-sucks.com/. Furthermore, Yelp tends to attract customers ready to post negative reviews, and it is a fact. We have over 14,000 positive comments, but again there are those who focus on 18 negative reviews. Is that honestly fair? Other such companies like Trustpilot and BBB require a paid membership to publicly defend ourselves. So even after resolving any issue, the rating still stands and there is NOTHING we can do about it unless we PAY UP. We know we’re not perfect. But, every company in America has negative posts. What determines the value of a company is how that company fixes the issues due to human error, which we strive to do on a daily basis. And to add to that, our positives FAR outweigh our negatives. I hope you can see this! Here is a prime example: http://www.consumeraffairs.com/cable_tv/comcast_cable.html I think you can agree that people normally do not go out of their way to post positives. I believe this is a perfect example as every comment is negative---is Comcast a bad company? No! Do they have millions of customers? YES! Their complaint ration is similar to ours about .0001%. Regardless, we wouldn’t have such high scores on public marketplaces if we weren’t honoring our word: Feedback History: Feedback 30 days 90 days 365 days Lifetime Positive 98% 98% 97% 93% Neutral 0% 0% 1% 3% Negative 4% 3% 2% 3% Count 83 309 1,976 14,958 What do these mean? All we ask is to be fair, because when searching for complaints--you will always find them. But what’s important once again, what you do not see, is that every single complaint is resolved and we do everything we can to prevent them in the first place. But we’re always here to help and ready to bend over backwards to serve our customers. Rest assured, you are in good hands, and you will be refunded. If you have any doubts, questions, or concerns, I am here to help. Escalation Team, direct dial: 201.256.3242 / [email protected] Supervisor, Chris’ direct dial: 201.256.3234 / [email protected] Customer Service: 800.844.0962 / [email protected] General Feedback: [email protected]