Acedepot.comReviews of acedepot.com

I ordered 9,500 pieces of clear report covers with a tissue interleaving for my company at a total cost of $678. AceDepot sent 1,000 pieces of the wrong item without the tissue between the sheets which my customer insists one having. When I contacted them, they first insisted it was the correct item, then finally agreed to send me a return authorization number, which they did. They never acknowledged they only shipped 1,000 pieces of the wrong thing. They also failed to send me a shipping label to return the incorrect item. I told them I was not paying to return ship something they sent in error and requested a label several times to no avail. I do not want to keep what I did not order, but since they refused to make anything right, no way was I going to be out more money for the return shipping!!! They never sent me the correct item - or even the balance of the wrong item! The box was marked 1 of 5, however, only one box arrived. The UPS tracking indicates only one box was ever shipped. I paid for 9,500 and received 1,000 of an item I did not want. AceDepot refused to make it right. After weeks of trying to get them to do the right thing, I filed a dispute with my credit card company and provided them tons of proof. Photos of the box shipped, photos of what was received, emails to the company requesting a UPS label for the return and the correct item. AceDepot provided them with the tracking number as "proof" I received my order, which I did not! Because they refused to issue a credit, my credit card company refused to reverse the charge. I am out $678 with nothing to show for it. Do not purchase from this Scam company. If you do buy from AceDepot I suggest using PayPal or some other sort of payment method that will refund you if this company treats you wrong like the rest of us who have been scammed!

What a nightmare of a company to deal with. I placed an order and didn't hear anything for about 10 days when I decided to email them to check on the order status. I ended up having to call them. I finally reached someone and they said that they would check on the order and get back with me. Three more days went by and I sent an email to cancel the order. A few hours later I received an email that stated that the order had already shipped and it did not qualify for free shipping so they charged my card an additional $22 without authorizing it with me first. I immediately contacted them and they said that they would credit back the shipping. I had to stay on them for several days and they finally credited the unauthorized shipping charge. Meanwhile I saw no sign of the package that had supposedly already shipped. I finally received the package several days later and it was the completely wrong item. I contacted them yet again to exchange this for the correct item. They then sent me a return email with instructions stating that I pay for the return shipping! Insanity! I'll say again, they wanted me to pay return shipping for an item that I did not order that I was charged for. I decided to just chunk the item and count it as a loss and a lesson learned. I wasn't about to spend money for shipping this back and probably have to fight for getting the purchase amount refunded. Heed my warning and do not do online business with this company unless you want to lose hard earned money and deal with major frustration. AceDepot is absolutely pathetic.

This is the most frustrating experience I have ever had with an online provider, but after the owner called to tell me that the company had sent me a 2nd email -- which I never received -- claiming the item I ordered was discontinued, I decided to give him the benefit of the doubt. So, to be fair, I asked him to send me that email -- which I am still waiting for -- and if I do not receive it, I will repost my initial points. Because even if his statement is correct, every service issue I talked about in my initial review was absolutely true. So, the ball is in your court, Chris.

THE WORST COMPANY EVER! DO NOT BUY ANYTHING FROM THEM. I bought a $4.00 matte knife, received it, opened it and couldn't close it. As an engineer I could find no release button. Contacted the company. Customer service was very rude and condescending. They have not sent me an RA # so how can I send it back for a refund? All this for a $4.00 item? The whole point of customer service is that it takes care of the customer whether it's a $4.00 item or a $2000 item. The number of horrific reviews of this company online proves my point. They show utter contempt for their customers

Worst customer service ever!!! If I could rate them minus 10 stars I would. Stay away from this company and their related company, aceofficemachines.com, as well. I bought a refurbished Brother printer that came without all its pieces/parts (which, by the way would not have worked even if it had all its pieces/parts). So basically they sell garbage. It took forever to get them to send a prepaid return shipping label, and then, even though they emailed me that the refund I requested had been issued, 15 days later, still no refund. I finally contacted my credit card company and formally disputed the charge. I have 14 emails back and forth with what turns out to be the worst customer service department I've ever had the displeasure to have to work with. Do yourself a favor and find another company from which to purchase your office equipment. You'll be glad you did!

Terrible service - terrible company. I made a purchse with them, only to be sent the wrong item, they then tried to tell me the wrong item was the same as the item I purchased. When I explained the difference they they tried to get me to purchse another, more expensive item, and later admitted they never had the item i purchased in the first place. They are now refusing to return my money. Dont waste your time here

Everyone makes mistakes. I bought an item that the company did not have. I presume that the item had already been sold and was still being advertised without anyone monitoring inventory. I paid for the item and for shipping. Then I received a call that they did not actually have the advertised item and offered me a substitute. I paid for a genuine Rolodex covered box. I have hundreds of old Rolodex cards that I want to keep and my old box shattered. I specifically asked if the substitute will fit genuine Rolodex cards. The caller immediately said "yes" so I authorized the substitute. I received a knock off box that fits smaller cards and the pegs are set differently. My cards will not fit. The caller either was intentionally dishonest or more likely just said "yes" assuming that the dimensions were identical without bothering to check. I was told by customer service that it is now my problem because I authorized the substitute. I have asked repeatedly for weeks to have a pre-paid shipping label sent to me so that I can return the item. I have been told that I will only get a refund if I pay round trip shipping even though they made two mistakes. I have decided to donate the item to the Salvation Army thrift shop instead of paying to ship the item back to them so they can sell it again. Buyer beware.

They sent me a different model laminator. My letters and messages are not answered. Wouldn't recommend anyone to buy from this store. Disgusting service.