Acedepot.comReviews of acedepot.com

. On November 6, 2017, we ordered a calculator from Ace Depot.com. On November 14th, we received the calculator. We didn’t need the calculator immediately and the container was not opened. On December 6th, we opened the box the calculator came in and discovered it was not the model we had ordered. We had ordered a Sharp model QS 1760-H. We received a Sharp model QS 2760-A. In addition, when we plugged it in, it didn’t work properly as some numbers would not register in the calculator when the button was pushed. We contacted Ace Depot on December 6th to tell them about the problem and were told, “the supervisor said it was a manufacturer issue and we would have to contact them”. They did not offer for us to return the calculator to them. We contacted Sharp and was told the calculator they sent us was so outdated, they didn’t offer a warranty on it even though we were told by Ace Depot there was a one year warranty on it. Subsequent attempts to contact Ace Depot after speaking with Sharp were unsuccessful. We then made the decision to challenge the charge, as Ace Depot was unresponsive. We still have the calculator in the original condition we received it in the original box. We are and have always been willing to return this calculator to Ace Depot as it is not in proper working order AND it is not the model we ordered. Dealing with Ace Depot has been the worst online experience I've ever had. I can't state strongly enough DO NOT BUY ANYTHING FROM THIS COMPANY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I do not understand how a company that does business this way can stay in business in this day and time.

Giving two stars because we did get a tracking number and I have been able to speak to people 99% of the times I've called, and the people I have spoken to have been very polite. Our first order arrived as expected. Our second order has a tracking number for which a shipping label has been created on Oct 16, and today is Nov 1 and there is no update on where our products are. I have been trying to email their Administration to address some mistaken charges on my credit card and getting a refund for those charges and the company says it is refunded, but I haven't seen the credit come through yet. My advice is to look elsewhere UPDATE: I had to file a complaint with the BBB because I have sent multiple requests for updates to this company and have not received anything back! The person in contact, Chris, seems to be very irritated that I am constantly asking for updates, because he will respond to my emails with only one word and now he isn't responding at all. STEER VERY CLEAR OF THIS BUSINESS

I ordered four packages of file folder labels from this company. The website showed the correct order number and color was in stock. When I received my order, they were NOT the labels that I ordered. I sent several emails with no response requesting to a return them for the correct ones or a refund. When I finally got a hold of a person on the phone, I was told they could not help me until I took a picture of the items and sent it to them. SERIOUSLY!! I was told once they received the picture, they would help me. No word from them. I continued to call and email. Two weeks and six phone calls later, they now tell me that the product I originally ordered was discontinued. Why didn't they tell me that to begin with? Why did I have to send them a picture of their error? AGAIN, I requested a refund and to return the incorrect labels. I was told that "someone would get back with me on how return the product". I was also told there would be a 25% re-stocking fee--he said he would "TRY" to get it waived. They're the ones that sent me the wrong product, why should I have to pay a fee to restock their mistake. This company has the WORST customer service! On one of the phone calls, there was so much commotion in the back ground. I was also put on hold and then disconnected. Do NOT do business with them.

I recently ordered a Universal Typewriter Dust Cover at a cost of $14.95 plus $11.65 for shipping from Ace Depot, 159 Paris Avenue, Northvale, NJ 07647-2029. In return, Ace Depot sent me a plastic bag. The dust cover is not as advertised and is of very poor quality. Ace Depot is a rip off and should be avoided like the plague!

Returned item (unopened box) in November of 2016,December 2016 received confirmation they got it, Still waiting on a refund. $256.53.

worst company ever, no returns and no money back, dont buy from them

Ordered a cash register from website - 6 /23/17 - received call saying style I ordered was no longer available. I agreed to purchase a "better" model for $50.00 more. Credit card was charged. Was told I would receive a tracking number - kept looking for tracking number - NONE - made several calls and was told I would get an email with tracking number - NONE. Made several calls and was always told I would receive an email. Finally called and cancelled order. Said I would receive an email with cancellation number and it would take 7 to 14 days for the credit to be added back to my account. Unacceptable way to treat a customer.

DO NOT place an order with this company based on what is on their webpage OR what a sales agent tells you. Like others I placed an order only to be told 2 days later the item is not available and they will replace with a similar BUT different model or manufacturer!!! When I placed the order I specifically asked the sales agent if the item was in stock, and was told it was. Seems to be a trend with this company!!!!!! Be smart and forewarned!!! Order somewhere else!!!!