Acedepot.comReviews of acedepot.com

Do Not - I Mean Do Not deal with these crooks. So I was on their site and purchased a printer. I was on the phone with this STUPID GUY who told me it was in stock and if I wanted faster shipping service there would be an additional cost of 10.00. I elected not to so I went and placed the order online. I mentioned to the rep will it come with the manual, cords and ink cartridge. He tells me YES. So today I just checked on their site and they canceled the order. I called to see why and this smock told me that it was discontinued, I explained that when I placed the order the rep said it was in stock, that he even waited for me to finish the order. Then I asked if they do PayPal and he replied YES. I mentioned that they have np PayPal link and he made up a BS story. Just before hanging up I asked if they charged the card and his reply was NO. Go to look at my statement and the card was charged. 3rd. Look at their address in the address bar they don't even have a padlock. DO NOT TRUST THESE PEOPLE. THEY CLAIM TO BE FROM CALIFORNIA BUT THEY ARE PROBABLY IN F IN CHINA. LOOK AT THEIR REVIEWS: 83% ARE 1 STAR...

This place sucks. I ordered a new cash register and they confirmed it was shipped. I called to get a status and they gave me a estimated delivery date. Today it has been a month and no delivery. I called for the fifth time today and now all of the sudden it is on back order until November. This company sucks, don't use them. Customer service sucks and it sounds like they're reading from a standard script, probably outsourced the function. Don't use these people!

FRAUD & DISHONEST, DO NOT ORDER ANYTHING FROM THIS COMPANY! Ordered a new royal 9170 cash register for $723.40 off their website. Received an email saying it was discontinued but I could get a NEW royal 9155 for 469.95. I agreed. The machine I received was a USED machine & I was charged on my credit card the original $723.40. I disputed it, they charged my card again. I had to pay to sent the USED one back & protested the charge again. They do not answer their phones or emails. Total fraud!

I ordered 15 staple removers, my credit card was charged. I was sent 3 staple removers. No response when I emailed the discrepancy. A few weeks later that credit card number was used fraudulently so I have not pursued trying to get credit for the unshipped staple removers. Fortunately, I'm only out about $45. I'll check reveiws from now on!

Unfortunately, my experience is just like the other reviews listed. I ordered 3 identical items. They emailed (after charging my card) that they did not have that product and they had a comparable on. I asked if it was metal and if it was black. They said it was metal and mocha. I was willing to go with the mocha since it was metal. It arrived and it was composite wood. After searching their site - they charged me the price of the (out of stock) Hon product for a Mayline product - a product that costs $1000 less than the Hon product. They keep saying that they are going to credit my account - they have not! And to top it off - they didn’t even send all of the pieces. Each item was two boxes - they sent me only three Box 1s. So I can’t even use them! They are deceptive and BBB should go after them. And one other thing - their invoice shows that the items were $1.00 each and that shipping was $3920!!

CROOK COMPANY !!!!!!! . DO NOT BUY FROM THEM ! FALSE ADVERTISEMENT . STILL DID NOT GET REFUND . CALLED + EMAIL EVERYDAY AND WAS TOLD WILL BE REFUNDED BACK TO MY CREDIT CARD ACCOUNT . DO NOT BUY STUFF FROM THEM .WORST COMPANY EVER . TAKE MORE THAN 6 WEEKS STILL NOT MENTION WHEN I CAN GET MY REFUND . ONLY $82.00 - 25%RESTOCKING FEE , STILL DID NOT GET MY REFUND !!! WILL REPORT TO BBB TO LOOK INTO THIS COMPANY . DO NOT BUY ANYTHING FROM THIS COMPANY ….. SURPRISED THEY STILL IN BUSINESS . BBB SHOULD SHUT IT DOWN . THEY'RE NOT EVEN DESERVE A STAR .

Based on my experience and having read other reviews here, it is my belief that Ace Depot makes money exclusively via frauding customers and the occasional successful dropship. Here is my story: A particular marking ink our store carries was discontinued in January, thus were on the quest for any backstock we could find and Google led us to Ace Depot. Their site showed an abundance of stock so we placed an order for 99 units on 2/18/19. Our payment was processed and we waited for a shipment email. After three-plus weeks, I contacted Ace Depot on 3/11 and enquired about the shipment. They informed me they were waiting for a restock and our order would ship 3/20. During this time, I also made contact with the manufacturer of the ink who informed us they had no record of Ace Depot nor were any companies expecting a restock of the formula as it was COMPLETELY and permanently sold out. We thought it rather fishy that the manufacturer and AD would have such different information, so my coworker called AD anonymously on 3/12 and enquired about the product. ACE DEPOT LIED and claimed they DID have the product in stock and could ship to her same day, DESPITE THE FACT WE HAD BEEN TOLD THEY HAD NO STOCK. I emailed them about the conflicting information 3/12, they responded 3/13 and claimed the other rep had been misinformed and they were still waiting for a restock. I should have canceled the order then and there but I am evidently gullible and colorblind to red flags. On 3/27 our order had still not shipped. I emailed them again. On 3/28 they responded and said they had only received stock of a different color and asked if it would work for us. I responded and asked about whether or not they were going to receive the color we needed. THEY DID NOT RESPOND UNTIL 4/15! If you are keeping track, that is nearly two months from the beginning of the order and the initial charge to our card. I called, furious, on 4/17. They promised they were rush shipping our order and that if it did not arrive by 4/22 they would issue a full refund. Sure enough, 4/22 came and went with no shipment. When I contacted them asking for a refund my request was IGNORED and they instead told me again they were "waiting for a shipment." It was then that I realized they were attempting to run out the clock on a potential chargeback via our AmEx. I called and emailed them again requesting a return before finally filing a chargeback that was, of course, successful via AmEx. I thought it was the end of the story until MAY 8th when they somehow charged our card AGAIN and sent a shipping confirmation. Again- now three months since the inital order PLUS they obviously kept our card on file without our consent. How could it get worse, you ask? WELL! The "product" finally arrive and instead of being the name brand, bottled and labeled ink it was PAINT! PAINT!!! Alcohol-based generic paint in squishy bottles with no toxicity information, ingredient list or warnings. NOT WHAT WE ORDERED AT ALL. The most amazing thing? They refuse to refund me unless we pay the return shipping ($$$) and on top of that they insist on charging a 25% restocking fee. Obviously, we called AmEx again. TO ACE DEPOT, as I said in my last email and in our phone conversations: send a shipping label, return the funds and take your stupid paint. Literally the worst online shopping experience I have EVER had in business or personal life. Everyone else: be thankful you had the common sense to google reviews before buying- I wish I had. DO NOT SHOP HERE.

Wish it was possible to give them no stars. Ordered a kit for a paper folding machine. Was to be rollers, cleaning solution and a rag. Ordered it in January - received the order 5 weeks later....WITHOUT the rollers. I have called several times a week. Always supposedly assured that our order has shipped "you will receive a shipping e-mail by 5PM". Last time it was 2 week that it had not shipped. Label was created - but nothing was shipped. Will not issue an RMA to return what we have - that is of no use to us without the rollers.