Accredo Health Group, Inc.Reviews of accredo.com

This is the WORST company I have ever had the misfortune of dealing with. The awful part is that they are responsible for delivering critical medication and patients do not get to choose who they obtain the medication from. The incompetence is EPIC. We need a specific prescription every 6 weeks and have been dealing with an insurance issue as well (denials & step therapy rules). It is worse than calling the IRS. Long hold times and the first person you speak to spends 10 minutes "reading notes" then reads from a script. If they give you accurate information, it will be a miracle. Often they give inaccurate information, requiring the caller to demand to speak to a supervisor, then sit on hold an additional 30 minutes while they "look for" a supervisor. Then, you repeat the story. This person reads the notes and reads from a slightly different script. Sometimes the 1st level supervisor can assist. Often, they cannot so you have to demand to speak to a pharmacist...... which does not happen. However, demanding a pharmacist will get you one step closer to someone outside the call center. Alternatively, you ask for the supervisor's supervisor. This is when you might reach someone who knows something or has some ability to assist. Every time we need a prescription it has taken 2-3 hours of phone calls to Accredo and messages to the doctor. I assume doctors spend a similar amount of time dealing with them. I think a big part of the problem is an overwhelmingly lengthy process to get a prescription filled. If at any point in the process there is a problem, nothing moves forward until a patient calls and demands action. It is a shame. This company causes outrageous unnecessary amounts of stress for people who are already under stress due to health issues. The call center........huge waste of time. It does not matter what you request in auto prompts... pharmacy, clinical, etc. Calls go to the same call center group regardless of answers to auto prompts. I could go on and on and on, but I will stop here. I am confident they are the worst specialty pharmacy in the business.

I’m kinda thinking they are fraudulent. I was approved of drug and got it monthly for 6-7 months. I start getting texts from them saying Before We Can Ship Your Medication, Please Call., They want a $3,500 co-pay but they’ll settle for $1,700. I asked what changed? Thank God I didn’t borrow and send $3,500. I was just going to drop it. I’m 80. I’m finished. It’s not working anyway. I’ll just move on. Then I get a text from the actual pharmaceutical and they just ship it like they have for 7 months. This Accredo claims that they do the shipping for pharmacy companies. I called the actual pharmaceutical company and NOPE they were shipping it from their facility. Last tip. The returnable ice cooler box says CREDO on it, not ACCREDO. So I still don’t know but I am certain they were trying to get me for $3,500. They don’t know who they are messing with.i never have $3,500

Script needed dr approval for refill, Accredo let me know (YAY)... I let Accredo know that I have an appointment in a couple of weeks and that for May, the Dr. would provide me with a sample and Accredo can pick up refills in June. Did that stop daily calls/texts...? No. I asked them to suspend for 30 days and all they could do was cancel the prescription and take me off the contact list. Those people have too much time on their hands, call/text too often and don't read notes or work with the patients... they are on auto-pilot to pump refills out and make their money... they are not about caring for the patient. And when I came on here to leave a review, turns out nobody else likes them either. Accredo, fix your operations!

For the 2nd time in 4 months my wife is missing her weekly does of an injectable because she ordered a script refill, they decided they had questions so they cancelled the order and reached out to the ordering physician who answered any questions. But Accredo did not fill the order and did not tell anyone. When we realized we did not get a delivery it was Friday afternoon and they wouldn't ship until the following Monday.

I'm a little upset that I even have to give them 1 star. Most of us are forced to use them due to our insurance company because I could never imagine choosing to work with Accredo. In the last 3 years they have made me miss my monthly injections at a minimum of 3 times a year. Recently they decided to discontinue my prescription altogether and try to blame it on my doctor's office. Then when another prescription was issued they just created an entire new account as if it were my first time using them. So here we are due another injection and they are now saying I need pre-authorization when it has been authorized at least twice a year because of thier incompetence. When I brought this up, yet again she said my prescription expires this week, when actually the last prescription sent expires in 2027. It is unacceptable how consistently they deprive its patients of thier medication because they are unorganized, untrained, and unprofessional! If you ever have a choice, DO NOT USE ACCREDO.

If I could give a negative star review I would give Accredo a -5 star review. Their staff is incompetent. They are in zero hurry at all to do their jobs, they could give a crap less if my 8 year old son is suffering. They disconnect calls on purpose, no follow up, it’s the customers job to make them do their job and even then they still can’t be bothered to do the bare minimum. It doesn’t surprise me to see that their rating is 1 star service, and that is just because the review makes you give them a star. The company takes no pride in actually being helpful, friendly, or getting people the help that they need and pay 1,000’s of dollars a year for. It really sucks that big insurances like Cigna force you to use this garbage company. The BBB should shut them down because they are an absolute joke and that seems to be the popular opinion of everyone who is forced to use this sorry excuse for a company. These people will arrive at the lowest level of hell when the time comes that’s the only thing that brings me any peace. Unapologetically.

This pharmacy has consistently failed to deliver my medication on time with no reason and no way to fix it. My doctor has written the prescription and spoken with them and my insurance has approved it multiple times. Accredo cancels orders at the last minute and refuses to fill it citing refill too soon, despite me missing doses for weeks and having to live with unbearable symptoms. They deserve every single class action lawsuit against them.

Like all other reviewers, my experience with this “pharmacy” was incredibly frustrating. How are they still in business? There was no outreach from them, I had to get emergency supply of very expensive meds from my doctor, they outright lied by telling me everything was ok and my prescription would be filled (it wasn’t). Thank goodness I was able to find another specialty pharmacy who could fill my prescription quickly and with great customer service. Stay far away from Accredo if you can