AccountantsWorldReviews of accountantsworld.com

WE have a problem with the programmers in that they are not looking at the Conn W-3 for 2019 Section 1 and section 2 have to reconcile. The program is taking the amount from line 6 ( Payments) from the Ct 941 and carring it over to section Section 2 of the Form W-3 which is the tax withheld for the quarter. So if there is a refund the amount is overstated by the amount. If there is an underpayment there is a shortage. One of the suggestion was to do manual. What is the sense of the program then

Not Recommended. Zero training, poor support, and in adequate functionality. It is sold as the end all solution with great integration when I have found it does not handle complex payrolls at all, the various electronic payment filing is suited for only larger clients, and the price continues to rise with the functionality not improving. Worst of all is all the issues relating to their servers. I cannot even bring up the log in page right now! This is not a rare occurrence and is even more frequent when opening other windows such as having Accounting and then wanting the Cloud open. The original will stay open but the next window comes up with an error often forcing multiple attempts to open. Worst part is, I just switched to this software and cannot afford the headache of switching again so soon. Between the stress of it all and the probability of losing clients that occurs every time a major change occurs.

The software is proving to be very unstable, and the programming staff only pay attention when the issue affects a large number of customers. I have been having an issue related to management reports for 6 weeks, during which I have called at least 30 times. It seems programming is out of ideas, or unconcerned. And forget about escalation, because you get told that the higher ups will call back but they never do. This outfit is the worst!

Cloud-Based Suite of Accounting solutions built for accountants. Different from other programs. This is cutting-edge software, allowing me to scale my business beyond where any of the other popular Accounting applications would take me. I have used many of them and AW is hands down the future of the profession.

I wish I had read these reviews before purchasing. The customer service is horrendous. Waiting on an issue that hasn't been resolved for 3 weeks now. It has cost me several clients. Also the Payroll Relief is complicated and time consuming. Can't recommend.

Very Bad customer support, There is one guy in support, Mr. Anil who doesnot know anything but pretend to know the support. he did messed up my account.

I do not recommend. I wish I spent more and get an adequate payroll program. You can not amend a payroll tax return. What software prepare a form and then you can not make changes. The program is old, outdated and cause a lot of problems. Their staff people also gives you a lot of wrong information causing problem with the State. They told me that I have to get forms off the internet to make a basic amendment. (report additional wages) What is the point of having their software. (horrible and I will start enrolling new clients in a different software program).

Customer service is the worst I've seen. All they do is talk, no one takes action and there is no follow-up when making requests for services. This is an antiquated system. The Cloud Cabinet is a joke. Clients have difficulty using it and when I asked for it to be removed, I am told it cannot be removed. The content on Newsletters is just copied from everywhere else, nothing original. And if you don't comply with their full services, you get nothing. I set standards for my company. When a service provider cannot meet those standards in the slightest, they must go. Stay away!