AccountantsWorldReviews of accountantsworld.com

I like the idea of the product and that they don't sell to the general public like QB's does. The set up process has been terrible. I don't have anyone holding my hand through it like I thought I would so i've been figuring it out mostly on my own and that makes the transition a lot longer. I have not been impressed with the support team. Usually, they seem irritated that I contacted them at all. My biggest complaint is the support. That's something a software company should be big on, I would assume.

I'm Costumer for a long time and I detect glitch in the software many times, contact technical support, they let you down without answers, disrespectful

As a new payroll service provider, we've needed lots of support the first year. Mostly it's been good, but sometimes uneven. I've had excellent support reps, able to definitively answer questions, and then one or two others that are more hesitant. Also get frustrated when there's a long wait, only to be followed with a message, 'leave a message, we'll call you back.' That just doesn't work for me! Availability of chat support is also uneven.

Good Service

By and large I find their software useful. That said, there is one major flaw with the AccountantsWorld payroll software (both PayrollRelief and After-the-Fact) that has nearly made me switch to a more fully functional software on more than one occasion. It has no way of dealing with employee withholding for the employees who work in multiple states. For a New England based software company you would think that the need for this would be apparent. To be clear, what I mean is that their software will allow you to withhold for up to two states...but it will withhold on all of the wages earned for both of the states regardless of how much time you put in either state. They have neither an A) entry method for breaking out wages and withholding, nor B) an override method for editing the tax forms themselves to break out the withholding and wages credited to each state. It's not that it's difficult or inefficient to accomplish, it's that the capability is completely non-existent. It can’t be done. This is a GROSS oversight and makes it completely untenable as a service for any firm that needs to deal with multi state withholding issues...like almost all New England firms do. With the states so close to each other in New England, multi-state withholding is common, and it's a horrible handicap to prepare some of your tax forms in the software and some of them outside of the software due to a lack of foresight in the coding. To have to prepare forms separate from the software for any payroll client who has multi state withholding on Roaming Employees is cumbersome and rage inducing, not to mention the added time and lack of efficiency. For a software company that touts "Automation" as its main selling point, the payroll products they put out are a letdown on this level. By and large I like the products fine, however failures and annoyance of this level cause firms to switch software companies regardless of how well their other features work. 3 stars at best...no more.

I have been using payroll relief for the past 10 years and I was very upset when they increased my annual fee from $195 to $350 this year. I emailed them and called and left them a message to talk about WHY the fee increased so much in this year and I have yet to get a reply!!! However, they sent me an email telling me that they took the $350 out of my account!! I am very unhappy and will be looking for a new package.

Oftentimes it Is impossible to get someone on the phone at Accountants World and sometimes voice mail messages are not returned. The critical and time-sensitive nature of payroll processing requires a strong and accessible support team at Accountants World

I would like to start with the fact that I've had an overall good experience. The only REAL issue that I have is that for the payroll reports, the CA ETT is not broken down for each employee. It only shows in the grand total. PLEASE PLEASE PLEASE fix this for the reports. It would make things SO much better. Also it would be a lot better if you could make it so that all employers were on a 2 day processing time for direct deposit. I understand that there is a liability form that I can fill out, but most other payroll services offer this without the liability form and I've had to move quite a few employers to a different payroll system to accommodate. You are losing business over this. Last item is I would like to be able to export payroll information to .iif format for QuickBooks rather than the direct link. I've had problems with the direct link and a lot of times payroll info is not imported correctly. If you were to allow for each payroll to be exported to .iif format, that would be MUCH better. I hope you consider these things as I am looking for another platform that will do all this and would rather not switch as I like most of your features, but it is not fitting the bill overall.