AccountantsWorldReviews of accountantsworld.com

AccountantsWorld is a great comprehensive program for us bookkeepers and accountants. What is particularly superior, however, is the level of customer service. The support staff are extremely knowledgeable and helpful. They have always taken the time to educate me on the functionality of the various modules. More importantly, the AccountantsWorld staff truly takes our advice seriously. There have been multiple occasions where I have reported functionality errors or made enhancement suggestions that have actually been corrected/implemented. With the right enhancements, I think AccountantsWorld has the potential to be the front runner in comprehensive accounting software for professionals such as myself.

This product is not for everyone as I am having one issue after another. Purchased 2 weeks ago and am attempting to get a refund as they claim to have a 30-day money back guarantee. No one will respond to email, messages, or phone calls. Have spent these two weeks attempting to set up one client. There are all sorts of glitches with uploading prior payrolls, etc. Told to change browsers. So, I attempted a new onboarding with a very small client. Chrome will not allow other fields to be populated. I am so sick because I have direct deposit payroll due next Friday. And, it won't happen with Payroll Relief. If I ever get the client set up, it will take 8 to 18 days to be approved for any type of e-file services. That means the only thing I can do is write a check. No tax returns, no monthly income tax deposits, no direct deposit for employees, no deposits whatsoever. I must do it all manually. The setup period is extremely long to start with. You won't get any support unless you take the once weekly "live" recorded orientation webinar. So, one is behind every other company to begin with. The unnamed female sales rep, suggested yesterday I disable my security as that was probably the issue. This has been the absolute worst experience with a payroll provider I have ever had. As a former CFO and working my way up the ladder in various companies with more years of hands on experience than I care to state and having probably worked with at least 20 or 30 different products, I cannot recall any with so many basic issues. I truly wish someone out there had even hinted this product was not even adequate.

Great company to work with, when you have a question you are walked through step by step. Great Customer Service from all levels of the company. I like to make detailed notes and when you are walked through the process of your question they give you time to make your notes. Each step is given and how it pertains to the rest of the process. I recently was able to meet one of the corporate officers and he was as down to earth and approachable as his staff. I am always greeted with professional and courteous voice that is so eager to help any way needed. I don't get voice mail I get a live person. I have been given the option to work with one rep and I am so pleased that when I have a question he will be there for me and give me the information I need. I also have the ability to contact any other person at the company and will be given the same great customer service that I receive from my rep. This company knows that customer service plays a great roll to businesses today and they provide to to each customer. My rep took the extra time to get to know me and my company to better service me. That is the best value in today's business market. Thank you to all of the employees of this company you are the best.

Best service anywhere. Know that I'll always get quick response from fully knowledgable and professional staff.

Always we get response on time. Suggestions: More seminars would be great. Thank you!!

AccountantsWorld offers one of the most sensible payroll systems available to accountants: Payroll Relief. After researching and comparing all the mainstream payroll systems for small business owners and accountants (and after using several, including the leading product), I found that Payroll Relief did everything I wanted it to do for a reasonable price, offered more competitive scalability than any other option for accountants, and came with excellent service. My connection with AccountantsWorld is one of the most important relationships of my business, and I would love to have an excuse to try out a client with another AW product like AccountingPower.

Accountants World offers software products that create efficiencies and enable client service growth, all while keeping compliance and product enhancements at the forefront of focus. Their technical & customer support teams are always ready and able to provide a high level of client and firm focused support - which is imperative in delivering financial services at a highly competitive 'cut above' other providers. This is what makes Accountants World a true partner.

My firm Cirrus Payroll uses Payroll Relief, AccountantsWorld's payroll processing platform. We've the used the product for almost 5 years now, and have never seriously considered switching, even as we've grown dramatically. The software is web-based and user-friendly. We can process payrolls very quickly and efficiently. I highly recommend this product to any accountant looking to implement payroll processing in their firm.