AccountantsWorldReviews of accountantsworld.com

We use After-The-Fact-Payroll, and the customer service has been incredible. Super friendly, patient and effective phone support for questions.

Accountants World failed to direct deposit my clients payroll. We submitted everything on time on our end. They had no explanation, and no resolution. We had to scramble to initiate same day wire transfers to employees across the country, incurring wire and banking fees, not to mention a full day of office time for two of my employees devoted to this issue. 30+ phone calls later, usually with them promising to have a manager call me back who never did, and finally I get a response that they wont reimburse the wire fees. This was their mistake, and we had to pay for it. Crazy. Don't use this company. The pricing is attractive, but I wish we didn't switch.

Our accounting firm has used Accountants World for the last two years and have been using their After-the-Fact Payroll Software for our corporate clients. I was pleasantly surprised on how this software program is user friendly and amazingly affordable! I highly recommend this product.

Payroll Relief is so easy to use and customer support is the best I have experienced. I really enjoy that each section has its own help page specific to that section making it really quick and easy to find answers. When I have to call in I'm always answered within 5 minutes and the staff is so pleasant every time. Bravo!

Good program and customer, prices have gone up and the functionality has not changed very much. Hard to make money as a small provider of payroll services.

I moved my client processing over to AccountsWorld in 2010 looking for a true cloud-based client collaboration platform. I found a company responsive to my needs providing me a top rate product that is always looking for new features to add to their already robust software. Unlike other software vendors that will sell to anyone with payment in hand, AccountantsWorld only sells to accountants. The system puts the accountant, not the client, in the driver's seat of who runs the engagement. Utilizing their Power Practice platform allows me to provide any level of service needed, from after the fact write-up to full CAS and outsource CFO services.

I have generally been very happy with the support I receive from Accountants World, particularly from Janet. She is the best and very helpful. My only issue with Accountants World is the constant price increases and the timing of the price increases is also bad. Price increases need to be announced in September or October for a January 1 Effective Date. If I am going to pass along a price increase to my clients, I certainly cannot do it in the middle of a year. I commit to pricing for each calendar year. So, each time Accountants World increases prices other than on January 1, I get stuck eating the increase out of my own pocket until the New Year starts. And, it feels like Accountants World just keeps increasing the fees the most for small providers like myself. If you don't issue at least 7,000 checks per year, you can't win with Accountants World. Maybe they are trying to tell me to look elsewhere because they don't want small clients like me.

We have been with AccountantsWorld for 10 years starting with Payroll Relief and moved into Accounting Power a year later. Are the programs perfect? No but they are still good products. Payroll Relief allows us to prepare payrolls for clients throughout the US. Accounting Power has helped us grow geographically because it is web based. Power is more logical than many of the alternatives out there now. It offers a interface that the client can follow but gives us a the accountant more back end power to help the client. Support would get a 3.5 star from me most times. It does seem that support wants to "speed you through". In the end we usually get our problems solved. For the price there is great value here.