Account MypaymentvaultReviews of account.mypaymentvault.com

For the past 12+ months, when making a transaction at local stores, I haven't had problems using my RealPage payment card. But, on August 6, 2025, I went to DT and needed to do a split transaction. The cashier did not tell me my food card declined, so when I used my RP card--thinking I was paying the leftover balance--the entire transaction (more than the RP available balance) attempted to go onto the debit card, causing it to decline. Now, I have a negative balance, thanks to DT. Today, it is August 9th and texting BAL, as instructed on the card, has netted no response for two days so far. The customer service phone number, (866) 243-3395, given on the card makes a weird Fax number-like screech each time I call. The webpages (for the main website and the login page) do not load. Each search result shows a blank white page with a black header that shows the searched-for address or a variation of it (Sorry, had to delete the links): login address is displayed as: (had to delete) (even though I typed the address exactly as given on the back of the card which is: (had to delete) Note: The browsers I use automatically add (had to delete) to each address I typed in. The website address displayed as: (had to delete) but, again, I received the same blank white page. There are too many business entities involved in the availability of his card. Who do we contact--Sunrise Banks N A ; Mastercard International; North Lane Technologies; or Onbe, Inc?, because mypaymentvault.com simply cannot be reached via the sources given on the card. I appreciate having this debit card, but I am a senior and the pitiful amount that is loaded onto the card monthly is my only income source right now. If the card service is offline or doing site maintenance--whatever is going on--show the users some respect and consideration by sending us an informative text or place a message somewhere somehow to let us know the service will be unavailable. Even better, businesses, organizations and individuals--whoever set up the service initially--needs to send RealPage or whoever is responsible for this declining service a message by closing their account, if feasible. This card is a really good idea IF it functions as it should. Get it together. For now, I'm heading to the Better Business Bureau and file a complaint about the unresponsive quality of this card's customer service. I suggest others to do the same. Let your voice be heard.

Worst Customer Service EVER!!!!! All Calls go overseas and the agent offered ZERO help...NOBODY HAS A CLUE!!!!!!!!!

Loaded digital card to Amazon. Tried to verify 3 times. Took me back to mypaymentvault to approve, which I did. But card doesn't verify. Pop-up appears to fssnet.co.in, with blank login details, which is almost certainly their back end bank server. Online support claimed definitely not their fault, it must be amazon! Online support claim 'can't see any attempts to verify the card.' Worked the 4th time.

This business is 100% a scam. I was issued a card in May of 2024, and it says that it expired in December 2024. It says the card cannot be reissued, and phone support was very litigious in pointing out that "1) This card is NOT a gift card and does expire, 2) I agreed to the cardholder agreement (which I did not, unless they just said I did when I clicked the redeem button), and 3) the expiration date was made available to me when the card was issued." This is exactly what the CARD act was passed for--they're deliberately trying to flout the law and keep gift card proceeds to themselves. They should be ashamed of their very existence and/or fined into oblivion.

Très très mauvais service client C’est un robot qui répond avec des réponses toutes prêtes et n’apportant aucune solution à mon problème: pas de réception de OTP À éviter

!S T A Y A W A Y! I had to contact support before every purchase I made so they deblock the card, then I had to wait 24 hours before purchase, it took me a whole week to buy a few things online. Support is friendly though.

The transactions on my stolen Mastercard were made at locations in Haines City and Davenport, all within 4 to 22 minutes of the company’s PO box - strongly suggesting internal misuse by someone with access to the mailed card. Their customer service is stuck in the Stone Age. I can only file official complaints via fax or physical mail from Europe to the U.S. They sent my $850 digital credit card and PIN in one envelope, which never arrived, but someone else used it in the U.S. Now I’m forced to wait up to 120 business days, not counting shipping time, just to maybe get a response.

Designed to keep your money. You cannot signup on the website without first calling in (calling in typically leads to them blocking your card for some BS security reason), even if you do everything correctly the password wont work. This is intentional, 100% by design so that the company can sieze the funds for themselves.