Account MypaymentvaultReviews of account.mypaymentvault.com

Had 2 prepaid cards and had no end of trouble trying to spend them. Managed to spend my £20 after numerous emails backwards and forwards and blocked card. The 2nd one they keep saying it’s because I’m buying a gift card (I bought one with my other card eventually! And from the same company!) Trying for days to use my other card, Amazon have looked into it and they say it’s definitely not their end, I keep getting told it’s me putting the details in wrong (it definitely isn’t) still waiting to spend it. I wouldn’t bother using them at all! Awful!

It should not take that long to get a refund or to dispute a change. It keep making my account in the negative. They are weird. Then the rep is RUDE As heck Mea!!!! Terrible!!!

I am using My Payment Vault to redeem awards from my employer. Yesterday I created a card in My Payment Vault, but the payment done with it was repeatedly declined by the merchant. I called the merchant and also the payment mediator passing the payment to the merchant. Both of them found no issues. My prepaid card was no more visible in My Payment Vault. Asked online help, they said I am suspected for fraud, and they are investigating it which will take 3-5 business days. The card suddenly appears in My Payment Vault this morning and the payment was successful. My advice is never use My Payment Vault.

Mypaymentvault is a nightmare. They did KYC checks on my account without any heads-up, and now I'm locked out of using my card for up to five business days. Terrible communication and zero transparency. Never again!

Shady company that offers prepaid Mastercards that are not accepted on any of the big platforms (Google Wallet, Paypal,...). Customer servide is very poor and they do not offer a solution except: 'you should not use the card with Google Wallet of Paypal'. It's nowhere in the FAQ-section on their website that it can not be used on these platforms, altough all of the reviews here state similar problems. The company is very aware of this problem, but the prefer one-off customers not redeeming their money before the expiration date of the card, rather then returning customers. Stay away from this company!

Please stay clear. Incredibly poor customer service, can’t access my money, continually blocked payments, told I keep entering the details wrong and problems at the merchants end. Won’t say which retailers will accept their pre paid Mastercards.

I got a pre paid card off Mistplay. I have tried to redeem it on three different sites only to be declined. Did chat online. They won't transfer. Tell me the retailers aren't reading the card right and I have to wait 24 hours after they have unblocked the retailer. Did what they asked and no surprise still didn't work. 4th time contacting them and they said they after 40 minutes. Wish me luck but doubtful it will work.

Tried buying at Boots online (one of the most known drug stores in the UK). The payment was rejected twice. Atoya from customer service just said Boots rejected the payment without providing any other solutions other than "try again later" or "buy in another online shop"... I thought this payment method was available on any stores, especially the big ones. Should I not be able to choose where to buy rather than being suggested other stores?... such a weird suggestion.