We strive to be the "couch of choice" by building long-term value with outstanding service. Acanva couches seek to ensure that your living room will be always stylishly furnished. Free Shipping. White-Glove Delivery & In-Door Delivery Upgrade. Free Fabric Samples.
Acanva Home (acanva.com) has 41 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
acanva.com
Website
acanva.com
Category
Furniture Stores
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I absolutely love my couch it’s comfortable it’s beautiful. I have already washed some of the sections and they washed up beautifully. I have a dog that also loves the couch so I have to vacuum often and it’s completely worth it.
Response from Acanva HomeNov 10, 2025
We’re so happy to hear that you love your couch! It means a lot to know it’s both comfy and beautiful — and we love that your dog enjoys it too. 😊 Thanks for sharing your experience and for being part of the Acanva family!! 💛
KA
Kay
Beautiful sofa
Beautiful sofa! I wanted to wait and see how it would hold up. A year later it’s still as great as it was the first day. The fabric on it is amazing quality and so easy to keep clean!
Response from Acanva HomeOct 29, 2025
We’re so glad to hear your sofa still looks and feels just as beautiful as the day it arrived 😊
We truly appreciate you choosing Acanva to be part of your home — it’s an honor to be part of your story. We hope it continues to bring comfort and joy to your space 🛋️💛
JP
John P.
Customer service and delivery were very…
Customer service and delivery were very good. Modular sofa is not as comfy as I hoped...a little more stiff than I'd like. Very nice material and looks like good quality.
Response from Acanva HomeOct 28, 2025
Thanks so much for your kind words! 💛 We’re glad you loved our service and delivery. The sofa’s made with high-elastic cotton, so it may feel a bit firm at first but will soften nicely with use while keeping great support. We truly appreciate your feedback — it helps us keep improving!
JP
Jose P.
Very disappointing and unprofessional experience
My experience with Acanva has been extremely disappointing. The entire process was handled with poor communication, constant excuses, and no real accountability. I was given conflicting explanations and still believe I wasn’t told the full truth about what happened.
What should have been a simple order turned into weeks of unnecessary stress and frustration. I hope Acanva improves its honesty, organization, and respect for customers, because this experience was far below what anyone should expect.
Response from Acanva HomeOct 18, 2025
We are truly sorry for the disappointing experience you had. Your sofa order included a total of eight cartons. After the shipment was dispatched, you contacted us to request a change of delivery address. Unfortunately, the partnered carrier made a mistake and only delivered one of the cartons.
As soon as we learned about this issue, we immediately contacted the carrier. They confirmed that the remaining seven cartons would be delivered shortly. We promptly informed you of this and, as a gesture of goodwill, offered a discount for the inconvenience, which you kindly accepted.
However, the carrier was slow in responding to emails afterward. We sent several follow-ups over a few days to get delivery updates but didn’t receive timely replies. We then sent a feedback email to the carrier, and later they reached out to you with a delivery appointment. However, they forgot to update your new address in their system and still used the old one for the remaining seven cartons, which led to further delays.
We sincerely apologize for this situation. We take it very seriously and have already discussed it with the carrier. Both sides have reviewed the case and made improvements to prevent similar issues in the future.
Throughout the process, we kept you updated and shared all relevant information as soon as we received it. Still, we completely understand that the delay affected your delivery experience and caused frustration. We would feel the same way if it happened to us. We sincerely apologize and will continue working to improve our service quality while ensuring our delivery partners do the same.
Thank you for your understanding and attention.
CU
customer
Get lots of compliments
The seating set gets lots of compliments. The sitting cushions are stiff but I assume they will soften over time.
Response from Acanva HomeOct 13, 2025
Hi there,
Thank you so much for taking the time to leave us your kind review.
The sofa you purchased is made with high-resilience foam designed to provide great support and comfort. Since everyone’s seating preference is different, the cushions may feel a little firm at first, but they will gradually soften over time while maintaining good support and comfort.
We truly appreciate your understanding and feedback — it really helps us continue improving our products and service.
Enjoy your new sofa! 💛
PN
Paula N.
The sofa is gorgeous!
The sofa is exactly as pictured, from color to quality. It is comfortable and beautifully designed! Love it in my home.
Response from Acanva HomeOct 9, 2025
Thank you so much for the kind words! We’re so glad to hear the sofa looks just like you expected and fits perfectly in your home. Enjoy your new sofa!💫
SK
Sev K.
We absolutely love our sectional
We absolutely love our sectional. It’s so comfortable and looks perfect in our space! The customer service was also excellent; they responded quickly and were very reassuring when I had questions about my order. I’d highly recommend them!
Response from Acanva HomeAug 16, 2025
Thank you for your wonderful feedback! We’re so glad you love your sectional and had a great experience with our team. 💛
MM
Murat M.
Exactly what I envisioned!
This sectional is exactly what I had in mind. It looks so luxurious and feels high-quality. The cushions don’t sink in like some sofas do, they’re firm, supportive, and still super comfortable. It’s beautiful and really ties the room together. Also, the customer service team was great. They were kind and very helpful with any questions you might have.
Response from Acanva HomeJul 3, 2025
Thank you so much for this amazing feedback! We’re beyond thrilled to hear that the sectional lived up to your vision. It means the world to us that both the comfort and style hit the mark Enjoy your beautiful space! 🛋️✨
