We strive to be the "couch of choice" by building long-term value with outstanding service. Acanva couches seek to ensure that your living room will be always stylishly furnished. Free Shipping. White-Glove Delivery & In-Door Delivery Upgrade. Free Fabric Samples.
Acanva Home (acanva.com) has 41 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
acanva.com
Website
acanva.com
Category
Furniture Stores
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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Amazing service team, and of course, a beautiful sofa!
I had an amazing experience with the Acanva service team, especially Ava and Claire. Not only is their sofa beautiful and high quality, but they were also incredibly patient in answering all of my questions, both before and after my purchase. Their outstanding support gave me the confidence to buy the sofa without seeing it in person. This is also my first time leaving a review online, because they deserve it 😊
Response from Acanva HomeApr 7, 2026
We really appreciate you sharing this—it truly means a lot to us! So glad we could make the process feel easy and reassuring for you 🤍
MC
Marybeth C.
Gorgeous!
Gorgeous, comfortable couch. I am obsessed with it and have gotten so many compliments. I would definitely order from Acanva again. Delivery was easy and straight forward.
Response from Acanva HomeMar 26, 2026
We’re so happy to hear you love your new couch and that everything went smoothly. Enjoy! 💕
CU
customer
Terrible service and terrible quality
Terrible service and terrible quality.
I ordered a sofa online after confirming about return policy. Not only sofa was delivered dirty, also manufactured misaligned and despite knowing their “strict” return policy the box for sofa was discarded by delivery team. I claimed for return as soon I got the sofa but I was told since I don’t have the box I cannot return the sofa and I can get only 10% of what i paid.
Not at all recommended. Terrible customer service, terrible quality and terrible manufacturing.
Would def make sure no one in my social circle order from this website. I wish there were more reviews highlighting how slow and non cooperative their customer service is.
Addendum to reply:
Offering 50% which is actually not 50% since i paid $300 approx for shipping as well is not equal to loss I have to face.
Offering a new sofa is also not a solution as disposing off this current sofa is also going to cost me extra money here in USA.
I did not understand how is customer service willing to spend money on making a new sofa than a new box.
Very mentally traumatizing experience.
Never ordering from them ever again.
Response from Acanva HomeFeb 24, 2026
Thank you very much for your feedback. Our team was away on a holiday break, and we are very sorry that we are only now getting the opportunity to clarify the misunderstandings surrounding this matter.
Regarding the refund amount, we sincerely regret the initial confusion. Please know that the 10% mentioned earlier was a communication error and does not reflect our commitment to our customers. To ensure this is resolved fairly, we have been working with you to move forward with the solutions we previously discussed:
1. A 50% partial refund to keep the sofa. You may choose to use it as is, or even resell it locally to potentially recover more than the original cost.
2. A brand-new replacement sofa delivered to you at our own expense.
We want to clarify that our specialized packaging boxes are custom-made for each model, which is why original boxes are typically needed for a safe return. While the delivery team disposed of the packaging upon arrival without our instruction, we never want a logistical mishap like this to be your burden. That is why we are standing by these options—even though they represent a significant loss for us, your satisfaction is what matters most.
We have been looking forward to hearing back from you so we can finalize the best solution for your home.
Update: We hear your frustration and truly want to clear up any misunderstandings.
The $300 fee was for the White Glove service, which the carrier team fully completed by delivering and assembling the sofa. As stated in our official website policy, this fee for completed labor is non-refundable; we aim to be as open and clear as possible about these costs from the start.
Regarding the return, we genuinely wish we could just send you a box—honestly, that would be much easier and far less of a financial loss for us than providing a brand-new $2,000 replacement and covering hundreds of dollars in additional shipping costs ourselves! However, because our custom packaging is made overseas and shipped only with each unit, we simply don't have spare boxes in our local warehouse.
Since we cannot provide a box for a return and our policy does not allow for a full refund if the product is kept, we have been working hard to coordinate a fair partial refund compensation for you. Please know we aren't trying to withhold a solution; we are sincerely doing our best to minimize your loss and look forward to finalizing the refund option that works best for you.
RK
RK
The couch is beautiful and sturdy
The couch is beautiful and sturdy. It is the statement piece in the room, and goes with so many different styles of decor. Would definitely recommend.
Response from Acanva HomeJan 30, 2026
So excited that we could be part of your home’s charm! ❤️
LI
Lisy
Además de hermoso es muy fácil de…
Además de hermoso es muy fácil de limpiar y duradero
Response from Acanva HomeJan 30, 2026
En nuestra marca, nos enfocamos en ofrecer calidad y durabilidad en cada detalle. ¡Muy contentos de recibir tu increíble feedback!🙌
RP
Ruhamah P.
I had had my couch for almost 3 years…
I had had my couch for almost 3 years now
(purchased 3/26/23) and still love it just as much as when it first came into my home. I always get compliments. I host often and the color has not fade and the couch has not lost its structure.
Response from Acanva HomeJan 29, 2026
Great to hear your sofa continues to impress! 🌟 We're thrilled that it remains fabulous and continues to receive compliments. Enjoy the lasting comfort and style it brings to your home!
NF
Nicole F.
I searched for the perfect sofa for our…
I searched for the perfect sofa for our new home, and we could not be happier! It is beautiful, comfortable, and a lovely statement piece.
Response from Acanva HomeJan 28, 2026
So happy to hear your new sofa is perfect for your space! ✨ Enjoy the comfort and style!
AK
Anita K.
Love my couch
Love my couch! Delivery was seamless
Response from Acanva HomeJan 23, 2026
Glad to hear you love your new couch and that everything went smoothly! Enjoy the comfort and happy lounging!❤️
