We strive to be the "couch of choice" by building long-term value with outstanding service. Acanva couches seek to ensure that your living room will be always stylishly furnished. Free Shipping. White-Glove Delivery & In-Door Delivery Upgrade. Free Fabric Samples.
Acanva Home (acanva.com) has 41 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
acanva.com
Website
acanva.com
Category
Furniture Stores
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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I went to visit my sister in NY .
Loved her sofa so I contacted them direct as not available in the uk .
Claire on the customer service team was amazing from start to finish 12 weeks and my order arrived in then uk in great condition . I love it . Service was above and beyond !! Best sofa ever
Response from Acanva HomeJan 20, 2026
Thanks for the awesome words! So happy to hear you love the sofa and are happy with our support! ✨ Hope your new sofa brings you tons of comfort and joy! 💖
KE
Kevin
Couch arrived without the correct…
Couch arrived without the correct number of under couch screw feet or whatever they’re called. They sent me two different types and none of them are enough for all 5 screws. They’re all different sizes so the couch is slanted when on the floor.
There’s no number to call. Why? They take forever to reply. Can this company actually do its job before I return my couch? Thanks
Response from Acanva HomeJan 12, 2026
We sincerely apologize for the issues you’ve encountered and fully understand your frustration. This is not the experience we wish to provide, and we are dedicated to resolving it.
It seems there may have been some misunderstanding. Due to the time difference and weekend holidays, we weren’t able to respond as quickly as we would have liked. We truly apologize for the delay. As soon as we saw your message, we immediately started working on resolving the issue. We understand how frustrating delays can be, and we're actively following up to get this sorted as quickly as possible. Given the nature of our products, we find that many issues are best handled through online chat or email, and we’re here to assist you every step of the way.
At the moment, we’re waiting for the photos related to the issue you mentioned, so we can confirm the details and send the correct parts your way as soon as possible. We really appreciate your understanding and cooperation, and we’ll make sure to resolve this for you as quickly as we can.
Your feedback is incredibly valuable to us. It helps us improve and ensure we provide the best service to all of our customers.
KG
Karen G.
Excellent customer service and quick…
Excellent customer service and quick delivery. Furniture arrived well packaged.
Response from Acanva HomeJan 7, 2026
Thanks for the awesome feedback! Glad you’re happy with everything! 🎉
AM
Amelia ♥.
LOVE!
I absolutely love Acanva! I’ve had their Atlas modular couch for almost 2 years now and the quality and comfort is still amazing. I also have one of their coffee tables and the quality is also impeccable. Their team is awesome and respond quickly and effectively as well. Couldn’t recommend them more!
Response from Acanva HomeJan 7, 2026
So happy you’re loving the Atlas couch and coffee table! Your shoutout seriously makes our day! ✨💖
DG
Deepa G.
Great purchase
Great purchase
Response from Acanva HomeJan 5, 2026
Great to hear you're happy with your purchase! 🌟 Enjoy!
DA
David A.
I recently purchased the Imola Wide Arm…
I recently purchased the Imola Wide Arm 2-Piece Chaise Sectional and 3-Seater Couch Sofa. Customer service was exceptional and they responded promptly to every question or concern I had. I am very pleased with Acanvas customer service and would recommend them to my friends and family. Thank you for being a great company!
Response from Acanva HomeDec 15, 2025
Thank you so much for your kind words! We're thrilled you love the Imola sofa and that our service was helpful. Your recommendation means a lot to us – we’ll keep working hard to do even better! 💖
CW
Christie W.
Excellent customer service
Excellent customer service, excellent communication and awesome sectional! A minor issue with the connectors, however they are sending out new ones. Couch is amazing color quality and easy to clean. Very stylish and looks like it came from a high end furniture store only at less than half the price from what other high end stores charge. I am super impressed over all. The couch goes with any style and any decor and is very modern and comfortable!
Response from Acanva HomeDec 4, 2025
Thank you so much for the amazing review! We’re thrilled to hear you love the sofa’s quality and design – so happy it's adding comfort and style to your space! The connectors have been sent out, and if you need anything else in the future, don’t hesitate to reach out! We're always here to help! ✨
CG
chels G.
Poor service and arrive damaged not for shipping but from the warehouse
I would say this couch is beautiful. But the couch arrived damaged with deep scratches in them; when I reached out to customer service to notify them about the issue with pictures the day after it arrived . They informed me that damaged happened during transportation at the warehouse- they refused to provide anything more than $100 refund for the couch when the price was over $2000 or exchanged for another couch with damages due to it was their fault.I would not recommend this brand due to poor service. They advise me to fix the deep scratches myself
Response from Acanva HomeNov 18, 2025
We are truly sorry for the issues you've experienced. It seems that there may have been some miscommunication, and we sincerely apologize for any confusion this may have caused.
Since receiving your feedback in June, we’ve been actively working to resolve the issue and assist you as best as we can. Unfortunately, we didn’t receive a response when we last followed up, which may have been due to our message being missed. We completely understand how this could lead to the impression that we weren’t addressing the issue, and we’re truly sorry for any distress this has caused. We’re here to help and would love to offer a more fitting solution.
Regarding the scratches you mentioned, we understand that unexpected issues can sometimes arise during transportation. To support you, we’ve been providing guidance and offering an increased partial refund to help mitigate your loss. However, since we haven’t received your thoughts on this, we’ve been unable to move forward with the next steps. We genuinely hope to hear from you。
Your feedback is incredibly important to us, and we deeply value your trust. We will further improve our logistics processes to ensure every customer has the positive experience they deserve.
