Sali
Disappointed with Quality and Customer Experience
Purchased the Atlas linen sectional sofa , it looked great but the linen fabric is very itchy and uncomfortable to seat on. I contacted the company just four days after delivery to request a slipcovers exchange. While customer service sent replacement slipcovers, they were extremely difficult to put on due to inconvenient Velcro straps instead of zippers. Over time the fabric quality worsened, with noticeable pilling and wear after only a few weeks, even after washing and using a fabric shaver. Despite reporting the problem early and requesting an exchange later, the company refused due to their 30-day policy .Overall im very disappointed with the purchase , the sofa looks nice but doesn't match its price or quality, making the experience frustrating.
Response from Acanva HomeApr 7, 2026
Thank you so much for taking the time to share your experience. We always aim to provide a great experience for every customer. While fabric-related concerns are typically not covered under our warranty, we wanted to help early on and provided a complimentary set of replacement slipcovers (valued at $660) as a gesture of goodwill shortly after your initial request. However, your request to switch to a different sofa model was made after more than 3 months of use. According to our return policy, the return window is 30 days. As the sofa has been used and is well beyond this timeframe, it does not meet the conditions for a return. In addition, our exchange policy applies only to cases involving shipping damage or manufacturing defects, and is limited to replacing the same item. As your request involves a different model and does not fall under these conditions, it is outside the scope of what we are able to support. At the same time, we understand that experiences with installation can vary from person to person. To better support you, our team will be sharing a simple installation guidance video, including tips to help avoid friction or snagging during installation that may lead to fabric pilling. Thanks again for your understanding — and for giving us the opportunity to assist.