Steve C.
Price Hike!
Original quote was $395, had other companies low balling between $200 - $300 but went with Abroc as reviews were decent. Was informed by Frank that he had shipped a car on this route earlier and was confident that would be the price. Then when vehicle was ready to be collected the price was $800, $400 of which went to Abroc. Interesting eh, so how could they have charged me $395 when their cut was $400, with the remaining $400 to be paid to the driver upon delivery. Frank said he had strongly pushed back on this price but slots were scarce at this time of year (late February). I foolishly agreed to this price hike as I needed my vehicle to be collected. Communication through the entire pick up and delivery process was extremely poor, no sorry non existent, unless I prompted. I was promised a Bill of Lading but never received one. Car was due to be delivered in the morning but finally showed up at 7pm. The following day I contacted Frank and expressed my displeasure about the price hike and he responded by basically saying that I should have pushed back and asked him go negotiate further. Presumably if I had asked this Abroc would have reduced their charge? Lesson learned I guess. Therefore, if you use Abroc, or presumably any other transportation broker, push back on the final price, which will inevitably be higher than the original quote provided and hopefully they will reduce their broker cut. I am giving 2 stars rather than 1 because, although late, I did get my car on the day Frank said it would be delivered.
Response from ABROC ENTERPRISES INCMar 10, 2026
Thank you for sharing your feedback. We take every review seriously and would like to clarify a few important points about how the vehicle transport market works. First, the initial quote of $395 was an estimated market rate based on the information available at the time. In the auto transport industry, brokers do not control the final carrier rate. Prices are determined by available carriers, route demand, seasonality, and timing. As you mentioned, this shipment took place in late February, which is one of the busiest periods due to snowbird season, and carrier availability on that lane became extremely limited. When no carrier accepted the original listing price, the updated market rate required to secure a driver increased. We presented the updated option to you before dispatch, and the shipment only proceeded after your approval. We never move forward with a price change without customer consent. Regarding the broker fee, there seems to be a misunderstanding. Our company did not collect $400 as a broker fee. The total transport cost was $800, which included the carrier payment required to secure the driver on short notice. Broker fees and carrier payments vary depending on the route and market conditions, but they are not structured in the way described in the review. We also want to clarify that a Bill of Lading is issued directly by the carrier at pickup and delivery, as it is a legal document between the carrier and vehicle owner. If it was not provided to you at pickup, that would have been handled by the carrier company operating the truck. While we are glad that your vehicle was delivered safely on the same day originally estimated, we sincerely regret if communication during the process did not meet your expectations. That is feedback we will absolutely take into account to improve our service. Auto transport is a dynamic logistics market, and sometimes rates change between the time of quoting and the time a carrier becomes available. Our goal is always to be transparent and help customers make informed decisions. If you would like, we would still be happy to review your shipment file with you and address any remaining concerns. — Abroc Enterprises Inc.