Gene S.
Simple move...Atlanta to Phoenix...NOT
Simple move...Atlanta to Phoenix...NOT! Asked to slip delivery from Monday to Tuesday. Apparently, that involves changing the entire interstate movement timetable! Driver left without pickup, new driver loading one car before me...pushed another 24 hours. New pickup up is noon....no make it 2...driver says 3...no back to 2pm...100% try to be at pickup by 2pm. Can you move pickup behind Walmart? What kind of car do you have? Huh? (2020 BMW 430i Convertible) Isn't it on the bill of lading? "BTW, at deliver must have cash! Cash? Well, certified payment method." Thought I had done due diligence via online reviews. Complete and utter fiasco. Doubt this one will be posted. More expensive but honestly FEDEX is better option.
Response from ABROC ENTERPRISES INCSep 2, 2026
Hi Gene, Thank you for taking the time to leave your feedback. We sincerely apologize for the chaotic experience, schedule changes, and communication breakdown you experienced during your Atlanta to Phoenix shipment. While driver dispatch and delivery schedules can shift due to carrier logistics, clear communication and seamless handling are baseline expectations that we missed here. We also want to clarify our payment policies with our dispatch team so unexpected demands at delivery don't happen. We would appreciate the opportunity to look into your order details further to see how we can make things right—please contact our management team directly.




