Abroc Enterprises Inc is a licensed shipping company that is fully insured and bonded.We operate across the country to make the relocation of all kinds of autos easier for our clients. we’ve been of great service to companies, contractual agents, and private individuals.We pride ourselves on our quality service delivery and customer satisfaction principle. When you deal with us, we let you understand the processes involved because we like to carry our clients along. Giving value for money is what we do best.
ABROC ENTERPRISES INC (abrocenterprisesinc.com) has 279 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
ABROC ENTERPRISES, abrocenterprisesinc.com
Website
abrocenterprisesinc.com
Category
Shipping & Logistics
Location
Rochester, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 57% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Horrible experience. Wanted to work with a local company, but would have been better going with anyone else.
1. They don't do any transport themselves; they are just a broker who works with whomever they can find.
2. A price quote of 800 suddenly becomes 1500 "because of the driver"?
3. I try to coordinate the delivery date/time and make an agreement; Lisa multiple times in the discussion says "Driver is saying x"; driver then calls me with a different details altogether.
4. Driver has mechanical issues (I get this happens) and contacts me says he will need to find someone else to deliver. Instead of Lisa then contacting me, I get a message "Is your vehicle delivered safe and sound?" I have to explain to Lisa what is going on and then I get told they mixed up my car with another of the same make.
5. Updates from Lisa are complete B.S. on what is happening. They clearly have no idea what is going on and not filling me with any confidence. When I call them out and ask what the driver is telling them I get "Sir, I'm not in direct contact with the driver because drivers don't take calls directly" -- So I have to call the driver but they can't??
Constantly contradictions, complete B.S. and *Super* unprofessional conduct. Why am I paying them all this money to be a broker and they can't even manage the logistics!?!
SK
Sorrel K.
Quoted price double and no refund od deposit!
Was quoted 665 to move vehicle from VA to FL. Once deposit was made price jumps to 1100 dollars and cannot pickup vehicle on promised date. When I declined price increase, refused to refund 100 deposit. Very horrible experience!
BN
Brian N.
I would leave a zero star review if possible
I would leave a zero star review if i could, this company does not communicate well and did not honor their contract. First they told me they require zero money upfront and then asked for a booking fee. It should have been a red flag that they only take non secured non buyer protected payments (credit card or zelle) for the required booking fee. Once collected, they told me that my estimate for delivery went from 510.00 to 999.00. After refusing to pay the new rate they agreed to ship for 610.00. Their communication was non existant, and when asked for confirmation hours before pickup they claimed the truck broke down and they were working on an alternate driver. They asked for an additional hour, and they never called me back. I called after the scheduled delivery time , and the person dropping the vehicle and I were STILL WAITING. When i finally reached someone I was told they didnt call back because they knew they weren't going to be able to pickup my vehicle. Seriously?? I called and demanded my booking fee back and was told i needed to talk to a manager. The manager contacted me and asked for an additional 24 hrs to correct the situation and promised pickup the following day. I agreed, but had the same experience, i had to reach out for answers. I was told they could only arrange a driver the following day . I contacted the other party involved with the transaction (who wanted no part of this mess anymore). i requested my booking fee refund. They kept telling me it was my money and i could cancel at any time, and they mentioned I could"cancel" at anytime per the contract. I asked them to provide a copy of the contract for review. The additional fine print not originally provided with the receipt stated " the trucker was dispatched the booking fee was not refundable". I asked to them provide driver details "since he was allegedly dispatched." The manager replied back that the driver changed his price and they were canceling on the behalf of abroc and i would receive a full refund in 3 business days. After multiple attempts to contact the company for a refund and zero resposes,I never received a refund. They replied to my first review and claimed that i was issued a refund, but i have not received my promised refund, and they will not respond to my attempts to contact them. I also have all the email and text correspondence available for anyone who is interested or doubts the legitimacy of my claims.
Please provide your refund documentation,i am still not showing any refund activity.
Response from ABROC ENTERPRISES INCSep 6, 2024
We sincerely apologize for any confusion or frustration that you encountered. We would like to address your concerns and clarify the situation from our perspective.
First and foremost, our company operates with full transparency regarding booking fees, pricing adjustments, and payment methods. As we’ve clearly outlined in our policies, the booking fee is not an upfront payment for the service but rather a non-refundable deposit that confirms your reservation once a driver has been dispatched. We regret if there was any misunderstanding regarding this aspect of the process.
On the matter of payments:
We only collect booking fees to secure your spot in our scheduling system once a driver has been confirmed. As mentioned, these fees are non-refundable, but we do work hard to honor our pricing. In this case, after initial pricing adjustments, we agreed to reduce the shipping cost to $610 to accommodate your needs. Unfortunately, fluctuating market conditions sometimes require us to adjust prices, which is beyond our control as rates can change based on driver availability, fuel costs, and distance. These adjustments are always communicated prior to dispatch to allow customers to make an informed decision.
Regarding communication:
We strive for clear and consistent communication with all of our customers. However, we do recognize that in this particular instance, there was a delay due to the unforeseen breakdown of the assigned vehicle and last-minute driver changes. We apologize for any inconvenience caused by these unexpected events and the delay in securing a replacement driver. We understand that waiting for updates during this time was frustrating and sincerely regret the stress this caused you.
On the refund claim:
Regarding your request for a refund of the booking fee, our records show that the full amount of $150 was indeed refunded. This refund was processed on [refund date], and we would be happy to provide documentation confirming this. We encourage you to double-check with your bank or payment processor, as sometimes refunds can take a few business days to reflect in your account.
Our intention is never to cause confusion or dissatisfaction, and we are disappointed that despite our efforts to resolve the situation, the experience did not meet your expectations. While we cannot reverse the circumstances, we genuinely wish to resolve this matter amicably and to your satisfaction.
Moving Forward:
We understand that miscommunications and technical issues have created a negative experience for you, and we would like to extend our sincerest apologies for any inconvenience. We value your feedback and are actively working on improving our internal processes to prevent similar issues in the future.
