About ComenityReviews of about.comenity.net

Horrible. Fees, charges, a headache. Can never log into my acct, always an issue. When I do try to pay, the automated service cuts out after you enter all your info then they try to act like they don’t get payments n charge you late fees. Go with another company if you can!

I’m tired of the harassing phones four to five times a day text messages at ridiculous times of the day I got a card through famous footwear nearly 8 months still have no card not sure of the account number since never got my card I have a balance that I can not pay to I have account number customer service is a joke when your not on hold for hours credit rating has been affected due to their poor ability to do business right calls from Russia makes me wonder why FDA still allows them to operate

This bank is a joke. Called today because I couldn't log in online to reconcile my business account. Was told they were aware people couldn't log in, they have been "working" on it for 2 MONTHS! What actual business has an online problem and can't fix it for 2 God damn months??? They also said they don't have an estimate for it ever getting fixed...anything else we can help you with today? Yeah, finding another company to handle the BJ's credit account.

I recently opened a Carters card card through ComenityBank. I made a small purchase and made the payment for the full $6.04 account balance as soon as the charge posted, nearly three weeks before the due date. The payment was made as an electronic debit to my checking account. Comenity sent an email confirmation that the payment had been scheduled. Today Dec 1, a new statement has generated showing a past due balance of $6.04, a late fee of $6.04 and a $2.00 minimum interest charge. Visting my online account, there is a note "there is a problem with XYZ bank". The item was NEVER presented to the bank. The representative could not tell me what the bank problem was, only that I was responsible for fees and minimum interest. I assume there was an EFT error. After, insisting the interest and late charges were removed. The agent was polite. But this should have never happened. Comenity has my mail, phone number and address. An autogenerated email saying there was a problem with your payment, please contact us could have easily been sent. I feel intentionally slammed and poorly serviced. The one star is for the polite service agent.

That is correct.. complete fraud. I originally opened an account with IKEA because of the large amount of money I was about to invest in my home, I thought it would be best if I just paid it off little by little without finance charges. IKEA has this credit card that allows you to pay monthly without finance charges for a period of 12months or more. I then applied for the cards the same moment that I was purchasing my merch on the IKEA website. When I was getting to the part of payment, I selected the promo financing of 12 month no interest. Now, after making my 1st payment which was almost 50% of my balance, Comenity tells me that I have incurred finance charges. I called them the moment I saw this on my statement and they literally said there is nothing they can do because they do not recognize that my order was placed in with a promo. I explained to them in detail the timeline of occurrences and they agreed that it was correct that I wouldn't see any information until I received my notification until today (11/29) and they basically said there is nothing they can do for me. I asked for them to reverse the finance charges and I would pay the full amount to get rid of the balance and not deal with this and they refused. I called IKEA for help and they also refused to help. It's not like I didn't have the money to pay, I just thought it would be nice to pay it in 12 months rather than all in one lump sum. The reason I say this is a fraud, is because, they did not honor the fact that I selected the promotion payment plan that was selected on my checkout window. They basically did what ever it took for them to take whatever money they can get out of the consumer. Even if it is just $18,22...

Terrible banking, customer service. They will call your phone with silence calls. Block em they call you from another number, I can’t believe they are in business with they’re fraudulent charges. DO NOT APPLY, ACCEPT RUN!!!!

I have tried since the middle of September to have a credit card sent to me after AAA changed from Bank of America to this flaky company. When I come here and they are on their fifth try to get it to me it’s been two weeks and it has not showed up. They can keep their credit card and stick it wherever they want. I will not do business with a flaky company like this.

Used the credit card for some shirts and a hat through buckle, paid off the shirts, bought hat later, was late by 4 days on hat, paid off the 35$ hat, wasn't told of a late fee, Comenity harrased me for a month calling multiple times a day, finally looked and saw I owed nearly 60$, called and told if I paid off the 35$ late fee they reimburse the other, now im being harrased for another 60$, the other wasn't reimbursed, awful bank, shouldn't exist, deactivating this card when I get out of work