About ComenityReviews of about.comenity.net

I had the ulta master card for 6+ years. Noticed some odd minimum interest fees recently. My entire balance was paid down this month. But somehow a fee was left over and issued. If I didn't recheck the app, I would have been charged a late fee. I feel they changed their usage rules or something. Money Hungry. Not worth the headache but it is worth taking the hit of closing this credit card.

Do not bank with this bank. Do not open a famous footwear credit card. They routinely mailed statements so there was no chance a payment could be made on time. Charging multiple late fees. Even after I paid the balance and closed my account I continued to receive payment collection notices. When I called they said it takes 7-10 business days to process, in the meantime it seems like they added new charges even though I've not purchased anything new and my account is closed. More fees??!! Just stay away.

This is the worst bank card I’ve ever dealt with! Even making a payment is a hassle,they’ve messed up my checking account twice by charging an amount different than what I paid. When i made a payment of 65.00 they took a full payment of 2,500 out my account! Glad my bank notified me and sent it back unpaid, after starting to mail payments to them they waited until it was past due then put it through for payment,this last one I sent a 100.00 check and someone changed it to 7,000 which I don’t owe!! At this rate I’m not paying anything take me to court!

Do not do business with this bank. They are definitely thieves.I actually closed every account I had with them. I had a credit card with Wayfair and then community Bank took over. I have never ever missed a payment or sent it late and at the time of the change to Commenity I owed just over $300. I have not made any purchases when the change was made to community Bank and now I apparently owe over $900. I did contact them to find out what was going on and one of the operators told me that due to covid they did not have this there they needed and their mailroom was way behind and processing payments. When all the problems happened with the post office that was causing severe delays I believe Commenity bank took full advantage of this to collect late fees. I usually pay all of my bills on the same exact date and the only one that I got charged a late fee was commenity bank and that went on for several months. I have zero control over the issues that were going on with the post office. Everybody in the world knew of the problems with the post office and the extreme delays. It is extremely upsetting that I actually overpaid these thieves and now I have a court date that they want to assume a for almost $900. Luckily I saved every receipt and documented everything. I was harassed by telephone for months on end. I am not sure but I did hear that Commenity bank changed their name which I will look into further because I do not want to be associated with them at all. Lisa Orr

I had fraudulent charges. They did absolutely nothing to assist- not even putting a freeze on my account UNTIL I COULD FIGURE IT OUT. I spent a lot of time and money on this which should have been handled by them. Don’t waste your time on this bank..

without a doubt the sorriest, inept bunch of clowns at this country store bank. They don't listen are arguementive, arrogant and should not be in business. Avoid them like the plague.

These guys bought servicing for Dell Financial, whom I was making automatic payments every month on the exact same day/time through my bank auto-pay. Comenty sent me a bill, and when I went to change the auto-pay to the new servicer the bill didn't have the full account number visible so was unable to set it up, tried getting on their website to set things up there hit some "we're sorry we're having technical issues" so I set things down to pick up later - when I have time. I never have "time"!! Shoot. Flash forward to November 1st my autopayment went to Dell. OOPS! The payment was due 11/1 and TODAY I get a call from Comenty COLLECTIONS department threatening legal action. What a freekin joke. As soon as the payment gets reconciled I will be closing this account out. I have absolutely no intention of doing business with a company this shady!

How can Comenity remain in business after it was fined and had to reimburse customers millions of dollars for deceptive practices? Are they political contributors to senators and house representatives? Phew!