About ComenityReviews of about.comenity.net

Avoid these predators. Had an Academy Card issued by these people. I errantly missed one payment by a day. Always paid at my local Academy Store. Well later on they failed to process another on-time payment and I failed to keep my receipt from Academy. My bank showed nothing processed so they dinged me again. I paid the account in full in January and asked them to close the account. They verified via email my account was closed with a $0.00 balance. They have continued for 6 months to bill me on this closed account. I made a report to the BBB and they replied through the BBB that they don't handle complaints through them, I would be contacted directly by them. Within 2 days they retaliated by adding 2 more negative reports to my credit report. One 60 days late and one for 90 days late. No correspondence at all. I have written them with their confirmation email on the closed account attached. We'll see. If they don't straighten this out I will gladly drive to Ohio for a civil suit.

If there's less to a 1* rating that would be the choice. In response, says "first private fraud." Shame, there was no charge for a retailer.

Promotional sales will get you in the end every time. Unless you're one of those people who look at every statement, be aware of the promotional sales. It will be your downfall going with this company.

They hate people! $2.99/ mo for a paper bill was the last straw!

I took out an Ulta credit card one day at the counter because they told me I would get a discount on my purchase blah blah blah. So I paid my balance in full. I know how credit cards are so I actually called Ulta and asked them what my total balance was, including all interest and they gave me a I know how credit cards are so I actually called Ulta and asked them what my total balance was including all interest and they gave me an amount. I paid that amount in full while I had the person on the phone. Come to find out the following month. I had this two dollar “interest charge “. I asked the guy on the phone when I paid the bill in full What was the total amount of the balance and if there would be any other interest and he told me specifically NO. I thought it was good. A few weeks later, I get a bill for two dollars “interest “. I called them up and I explained that I had already paid the bill in full with their representative from Comenity Bank on the phone and they told me they waived that two dollar interest fee and I had a zero balance. OK, Two months later I get another bill in the mail saying that I owe $2.93 in interest and if I don’t pay it by , a date that passed by three days, I owe them $41 late fee. I called them up and told them to go to hell. I didn’t make any purchases on that card for two months after I paid it off and I had a zero balance so why in the hell were they charging me interest when I had a zero balance? This is complete BS!!!. I went through two managers who waived the initial two dollar , fake interest charge the first time. Then I had to call back two months later because I got another bill saying I owe $2.93. This is complete BS!!! . I made no purchases and I had no interest. I had a zero balance. For two months I had a zero balance. Comenity Bank is a bunch of scam artists. They Intentionally do this to try to get fees out of people for “interest fees” that they don’t owe. I’m not putting up with it. I canceled my credit card account and told them to stick their card up their ass and I made them send me something in writing telling me that I closed my account and I have a zero balance. I’m keeping that piece of paper and I’m nailing it to the wall. If they try to stick me with another $2.93 “interest fee “I’m going to stick that bill right up somebody’s ass sideways . And I’m not joking!!! B

The customer representative from Comenity Bank was very rude, her name is Hope Jordan and due to her behavior I closed my card today. The bank should take strict actions against her. I apologized that I never received my statement for this month so it slipped from my mind to pay the bill and now I have been charged late fee on it. Is it possible to waive the fees one time as a courtesy sake, on top of it the representative said it is the customer's duty to pay the bill on time even if we aren't sending the statement (and her tone was very rude...)

Worst company I return a computer back to dell and they refused to dispute the charge and told me I need to make a payment to cover the $20 but I refuse and I haven’t received a full refund of $359 from this company yet

Liars and crooks! I paid my balance off on 12/31/2023. Over the next 5 months I was charged late fees and interest on those late fees. I called each month to resolve the issue and was told it was taken care of but it wasn't. I ended up having to pay 3 late fees and interest charges just to close the account and be done with these criminals. Never again!