About ComenityReviews of about.comenity.net

Worst credit card company ever. I have $3500 minus 18 in open credit. Could not even make a 12 dollar purchase. Not text alert or call. I had to call and deal with them not knowing why and they gave me the run around when I asked to payoff and close the account.

This is the absolute worst financial institution I have ever done business with. The customer service is horrible. They have fees you are not aware of. They back date interest. DO NOT take out credit with this lender. The worst experience I’ve ever had with a bank.

Why can't I rate it a minus 5? I opened an acount at Michaels while doing Christas shopping. I lost the card when it arrived so I attempted to make a payment over the phone. I finally reached a person who could verify me and apply a payment with a fee of $9. She said she would waive the late fee. Now I find a bill for 2 late fees compounded by service charges. When I attempted to talk to someone about it, they are steadfast in charging me 2 late fees and service charges despite the earlier call. Why would I think I'd have anything on the card when I thought it had been paid off with the first call. Worst experience ever. Paid the exorbitant fees and closed the card. I won't be back to Michael's. Find a better company Michael's.

I paid at due date, but their on-line system force you to choose next (Late) day payment after 5pm EST. Called customer support and they told me that understand how I fee, but will not do anything about Late Fee (which I will see on y account tomorrow) because you can find the info about due time 5pm in their statements and hang up on me.

This may be one of the worst credit card companies out there. You call to communicate an issue to them and you will get different answers from different staff members even managers who you speak to about the same issue. Do not get a credit card with this company. You will regret it.

Terrible experience. I informed them that I was a furloughed federal employee so they set me up on a payment plan of $15 a month for three months. All of the payments went through yet they charged me two late fees and reported me as late to the credit bureaus. NEVER USE THEM!

Horrible experience. No customer service whatsoever. Don't wait till you have an issue and need assistance from their customer service. Will be none other than pre-scripted messages. Avoid if you don't want frustration

Very unhappy with payment processes, extra fees to get the invoices and billing practices. Customer service and the staff as unhelpful and the overall service as poor. Do not do any bussiness with this Comenity Bank