A Better BidReviews of abetter.bid

They have so many fees that CoPart referred to as "predatory and unfair". Due to this is ballooned a $25k truck to $31.5 after all of their fees, which is absurd. Once cancelling the sale due to the high price not realizing it would be so much more, they proceeded to force me to remove my negative review, before they were willing to negotiate a refund. "Requiring the removal of a negative review as a condition for refunds or settlement offers can be considered a questionable or potentially unlawful practice under consumer protection standards." They then proceeded to steal over $3k of my money to allow me to forfeit the vehicle and in their negotiation became extremely derogatory. This is word for word from their email "We have reviewed your case with management and are prepared to offer you a refund of $2,000 from the $5,000 paid for the relist and cancellation fees, contingent upon the removal of the negative review on Trustpilot." In which it took over a month to even receive the refund.

I wish I had never chosen them. They force you to use their shipping. They do not provide you with the paid invoice from Copart or gate pass pin. Making you to send the insurance info for the vehicle for what? For trying to fool you down? Hahahaha. I’d pay a few $ more and choose Autobidmaster for example or maybe even consider to work with w8. Autobidmaster will ALLOW you to pick by yourself. It’s illegal to make you using the VERY hight transportation. Autobidmaster - a better price for shipping, w8 - a better price for shipping, mercury - a better price for shipping. For what I should choose a better bid? For trying to make money on me? The worst experience I have ever had. Rude customer support. Stay away. Just save your time and go with someone reliable. When you call them they say - it’s a rule we have and trying to make you an idiot. Dislike to listen, interrupt you and sigh. I am begging you to choose someone but these guys. I hope you see my point of you. They respond differently regarding the shipping to their customers. Why? Idk. They told me: you cannot choose your transporter but you can email us their insurance so we can look into it. But they lie. The do not fulfill their promise…

Oh God no, The worst vehicle buying experience of my life I purchased a vehicle through A Better Bid and the entire experience has been extremely stressful. The truck I received was not as advertised and when I tried to follow their buyback/refund process, the company repeatedly refused to send the refund before pickup. I have documentation of dozens of emails asking for standard proof of payment (FedWire trace or IMAD number) before I release my property. Instead, they continued to demand that I sign away my rights and release the vehicle first with no verified payment. I was told many conflicting things over several days, and the refund process kept changing. At this point I have had to involve my state Attorney General’s Consumer Protection Division for assistance because I could not get clear or consistent answers from their team. This has been an exhausting process and I would strongly recommend anyone reading this to research very carefully before using this company. Edit one: is this before or after Ms Eves response of Hello! The management reviewed your case once again. You can skip signing the agreement. However, the vehicle must be delivered to the location first and the yard must confirm the vehicle is received and is in the same condition. After having a confirmation, we can initiate wire transfer. Eve A Better Bid? Thank you for your response. However, your own statement confirms that you are conditioning a refund on surrender of property before payment is issued or verified. That practice directly contradicts standard consumer protection and refund procedures required under U.S. commerce and contract law. This matter remains under active review with the Missouri Attorney General’s Consumer Protection Division. Have a great day Respectfully.

The pictures in the auction are not clear nor precise. I just bought a truck and from the fir impression the truck in the pictures looked good without damage but when I received the truck I could realize that the truck has body damages and dents all around something that wasn't shown in the pictures. This company should to take more precise and accurate pictures specially from the damages of the car and also express in the characteristics if there's something wrong with the vehicle like if the a/c or heater are working or not, if has the engine light on or any other lights on on the dashboard, if windows and sunroof is working, etc, etc I other words notify the customer all the things that are impossible to know with just some pictures which aren't even clear to sight. Talking about the customer service, was awesome they always help me answering all my questions on manner and time.

Fue muy facil comprar un vehiculo en la plataforma online ademas de la rapida confirmacion de cada paso por parte del equipo de Better Bid 100% Recomendado

Communication great

I did not end up buying a car here, but I tried and their customer service was excellent. When I needed help, they answered the phone promptly. When I needed to refund my deposit, there was a button on the app to do it. Very positive experience overall.

Found a vechicle I wanted to bid on.It said I had to give a refundable $400 deposit. I gave them the deposit but when I went to bid it showed the fees they were going to charge on a $275 vechicle was almost $1,000 on top of my bid. I didn't bid and went to request a refund of my deposit. It said I had to agree to their terms to complete the refund. Reading it it sounded like they were going to charge me $249 in fees to get my refund. I didn't agree to that and started a dispute with my credit card.