John S.
Landed in Morocco...disappointing with A&K
Landed in Morocco.. no plane included.. still waiting for a refund..too much history

Abercrombie & Kent UK Address: 80 Strand, London, WC2R 0RLTelephone: +44 203 608 3624Abercrombie & Kent AustraliaAddress: Level 26, 80 Collins Street (North Tower), Melbourne, Victoria, 3000Telephone: +61 (0)3 9536 1800Abercrombie & Kent US Address: 1411 Opus Place, Suite 300Downers Grove, IL 60515Telephone: +1 866 261 2702About UsAbercrombie & Kent has been spinning dreams into remarkable adventures for discerning travellers for more than 60 years, ever since our founder pioneered the first modern luxury safari in Africa. Today we are the world’s leading travel company, taking guests to the earth’s wildest frontiers on all seven continents. And although we have grown into a truly international company spanning the globe, we still share that same mission: to craft the adventure of a lifetime, every time. We believe that every journey should be extraordinary; every life, well-travelled. Travel your wayFor six decades we have been refining the art of bespoke travel. We understand that every traveller is unique – tell our experts what you want to see, where you want to go, or how you want to feel when you get there, and we will craft the trip of your dreams or match you to your ideal journey. With you every stepBehind every A&K journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents. Our on-the-ground “guardian angels” provide 24/7 support, so you can travel with confidence wherever you are in the world. A force for good We believe that travel should be considered, mindful, responsible; a force for good. Every trip you book with us supports the initiatives of A&K Philanthropy, positively impacting communities and conservation efforts in the places where we travel. The A&K family For all the world’s infinite wonders, it is our people that guests remember most. Our global powerhouse of innovators, destination experts, local guides, specialists in science and culture, well-connected super-fixers – contin
Abercrombie & Kent (abercrombiekent.com) has 746 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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746 approved reviews, newest moderated first
John S.
Landed in Morocco.. no plane included.. still waiting for a refund..too much history
Vincent
Please give accurate advice country by country of how to tip your guides and make sure the guides know that guideline. We did not have this info for Russia and it led to an ugly incident.
Response from Abercrombie & KentOct 14, 2019
Dear Vincent, Many thanks for your review and feedback. It is greatly appreciated. We hope that you will choose Abercrombie & Kent again in the future. Kind regards, Lauren Davey Operations & Customer Service Coordinator Abercrombie & Kent - UK & Ireland
Marcel
Very professional advice.
Response from Abercrombie & KentOct 14, 2019
Dear Marcel, Many thanks for your review and feedback. It is greatly appreciated. We hope that you will choose Abercrombie & Kent again in the future. Kind regards, Lauren Davey Operations & Customer Service Coordinator Abercrombie & Kent - UK & Ireland
David M.
We were very pleased with all the arrangements. We liked the hotels, the guides were first class and the transfers efficient and comfortable. Our room at the Excelsior in Dubrovnik was very small and I would have appreciated it if A & K had pointed this out and told us about alternatives because I would have preferred to pay more for greater comfort. The only other small point is that we took two public ferries and were worried about how we would manage our luggage. In fact the luggage was in a minivan that came on the ferries with us but this was not specified in the holiday information and we did not need to carry luggage at any stage.
Response from Abercrombie & KentOct 14, 2019
Dear David, Many thanks for your review and feedback. It is greatly appreciated. We hope that you will choose Abercrombie & Kent again in the future. Kind regards, Lauren Davey Operations & Customer Service Coordinator Abercrombie & Kent - UK & Ireland
Katharine
All round excellent support and everything well organised.
Response from Abercrombie & KentOct 14, 2019
Dear Katharine, Many thanks for your review and feedback. It is greatly appreciated. We hope that you will choose Abercrombie & Kent again in the future. Kind regards, Lauren Davey Operations & Customer Service Coordinator Abercrombie & Kent - UK & Ireland
Debbie
All connections were perfect and the hotels and staff ( particularly Sabi Sabi Earth Lodge ) were exemplary, couldn’t have asked for more . Thanks
Response from Abercrombie & KentOct 14, 2019
Dear Debbie, Many thanks for your review and feedback. It is greatly appreciated. We hope that you will choose Abercrombie & Kent again in the future. Kind regards, Lauren Davey Operations & Customer Service Coordinator Abercrombie & Kent - UK & Ireland
Caroline
Fantastic. Everything is amazingly organised !
Response from Abercrombie & KentOct 14, 2019
Dear Caroline, Many thanks for your review and feedback. It is greatly appreciated. We hope that you will choose Abercrombie & Kent again in the future. Kind regards, Lauren Davey Operations & Customer Service Coordinator Abercrombie & Kent - UK & Ireland
David
All contact I had with the travel consultants was helpful and informative. We made our booking at late notice in the height of the season and were very happy with the properties we were able to secure.
Response from Abercrombie & KentOct 9, 2019
Dear David, Many thanks for your review and feedback. It is greatly appreciated. We hope that you choose A&K Villas again in the near future. Kind regards, Craig Masters Client Relations Manager A&K Villas