Oleksa
High price, service not at the same level
I booked my holiday in India with A&K and overall it was a positive experience, however, given the price and the positioning of the company, I was expecting more. Before the trip, I reported twice errors in the invoices (so please check them). During the tour, we needed to pay most of of the meals, while many of them were included into the fare (again, always check what you get vs what was agreed). When I raised it, the company provided the refund which I donated to their charity and it took them weeks and several reminders to send me the confirmation of charity transfer. I was expecting a hassle free service but in the end I needed to check everything. The same service level can be provided by other companies for a lower price, A&K doesn't provide anything exceptional, only the price you pay to them.
Response from Abercrombie & KentJan 29, 2020
Dear Oleska, Thank you for taking the time to provide the above review following your Tour to the Golden Triangle in November. Your points have been noted and passed to the relevant Managers for remedial action to be taken. I apologise again that the three lunches were omitted and do hope that despite this, you enjoyed the Tour overall. I would like to thank you once again for choosing Abercrombie & Kent and I do hope that you will afford us the opportunity of assisting you with your future travel arrangements. Warm regards Emma Pugh Client Relations Manager Abercrombie & Kent UK & Ireland