Sumit
Order #abc28096 (undelivered/delay…
Order #abc28096 (undelivered/delay delivery) Despite multiple follow-ups, I have not received any response from your team. I am still unaware whether the flowers were delivered, as your portal continues to show the delivery status as "On the Way." I also urgently require a copy of the invoice, as I placed this order on behalf of someone else and it is important for my records. Kindly confirm the delivery status and share the invoice copy at the earliest. Kindly note that, to date, I have not received the invoice despite multiple follow-ups. Your service has been extremely disappointing, and the portal is among the worst I have ever dealt with. Instead of investing efforts in managing third-party reviews to improve your image, I would strongly recommend focusing on providing legitimate customer service, timely responses, and accurate updates on your own portal. As of now, the order status continues to show "On the Way," leaving me completely unaware of whether the flowers have actually been delivered. I urgently require the invoice copy, as the order was placed on behalf of someone else. Please treat this matter as a priority and provide the invoice and a clear delivery update without any further delay.
Response from abcFlora International Flower DeliveryJun 15, 2026
Dear Customer, I hope this message finds you well. I apologize for the confusion and inconvenience you've experienced regarding your order #abc28096. I understand how important it is to have clear information about the delivery status and the invoice for your records. Firstly, I would like to confirm that your order was successfully delivered on June 11th as requested. I apologize for the oversight in not updating the delivery status on our portal, which I understand can be quite frustrating. Regarding the invoice, I have checked our records and unfortunately, we do not have any previous requests for the invoice or delivery status updates. This could be due to the nature of our service, where local florists handle the delivery, and only parcel flower boxes can be tracked, not individual orders. I will promptly send you a copy of the invoice via email. Please allow a few minutes for it to arrive in your inbox. Once again, I apologize for any inconvenience caused and appreciate your patience in this matter. If you have any further questions or concerns, please do not hesitate to reach out. Best regards, abcFlora Support