abcFlora International Flower DeliveryReviews of abcflora.com

Response from abcFlora International Flower DeliveryJul 29, 2026

Hi, we’re very sorry to hear about this experience. We tried to locate your order using the name shown on Trustpilot, but unfortunately we couldn’t find any matching order, and we also haven’t received any email or claim about a missing teddy bear. It’s possible that the order may have been placed through another website, but we’d be happy to check this for you. Please contact us as soon as possible with your order number or the email used for the purchase so we can investigate. In cases like this, we need to open a claim with the local florist, and we always work to support the customer and find a fair solution. We’re ready to help, but we do need you to contact us directly so we can identify the order and take action.

Response from abcFlora International Flower DeliveryJul 23, 2026

We’re very sorry for the disappointment with your order, especially for such an important birthday. In this case, our team attempted to complete the delivery, but the address details required confirmation. We tried to contact the recipient to verify the information needed to proceed, but unfortunately we were not able to reach them. When delivery details are unclear, recipient confirmation is sometimes necessary to avoid sending flowers to the wrong location. Since the order could not be completed, we have issued a full refund. We understand this was frustrating and we’re sorry that our communication did not feel helpful enough during the process. We’ll review this internally to improve how we handle and explain these situations. — The abcFlora Team

Response from abcFlora International Flower DeliveryMay 21, 2026

We’re sorry to read this review, but we have not been able to identify any order or customer record connected to it. We requested additional information through Trustpilot so we could investigate properly, but no details were provided. Because of this, we believe this review may have been left for another company by mistake. We also asked Trustpilot to review the case, as we could not verify the experience described. If this review does refer to an abcFlora order, please contact us at [email protected] with the order number and delivery details, and we will investigate immediately. — The abcFlora Team

Response from abcFlora International Flower DeliveryMay 16, 2026

We are very sorry that we were unable to complete this funeral flower delivery. We understand that funeral orders are extremely sensitive, and we never take these situations lightly. However, we would like to clarify an important point for anyone reading this review: the delivery address was located in an area where, after checking availability, there was no reliable florist coverage available to complete the order properly. We contacted the customer within approximately one hour of the order being placed to explain the situation. Rather than waiting until the last moment or attempting an unreliable delivery, we informed the customer promptly, explained that the location could not be serviced, suggested a possible alternative option they could try, and processed a full refund immediately. We understand the customer’s frustration, especially given the occasion, but the order was not ignored or mishandled. Our team acted quickly, transparently, and responsibly once it became clear that the delivery could not be guaranteed in that specific area.

Response from abcFlora International Flower DeliveryApr 1, 2026

We're sorry to hear about your experience. However, we'd like to clarify a few important points. The delivery address entered at checkout was your own billing address in the US — not a recipient's address in Mexico. Our team identified this immediately and reached out via email with the order details, offering to still deliver the flowers in Mexico the following day. We simply needed the correct recipient name, phone number, and address. That email was never replied to. Despite multiple attempts to contact you, we were unable to obtain the information needed to complete the delivery. With no response received, we issued a full refund to your account. We're always happy to help when customers reach out — but completing a delivery requires accurate recipient information that only the customer can provide. — The abcFlora Team

Response from abcFlora International Flower DeliveryMar 13, 2025

Thank you for bringing this to our attention. After reaching out to you, we confirmed that our delivery attempt on the scheduled day was unsuccessful because the recipient was not available. The flowers were delivered the following day, and we’ve verified with the recipient that everything arrived correctly. We appreciate your understanding, and we’re glad there was no need to file a claim with the bank. We hope you’ll consider updating your review to reflect the final resolution.