ABC Car ShippingReviews of abccarshipping.com

Response from ABC Car ShippingMay 5, 2023

Dear Wendy, We are sorry to hear that you weren’t satisfied with your recent experience. However, we would like to clarify a few points regarding the situation you have described in your review. First of all, we’d like to point out that we cannot be held responsible for any cancellations by a third-party. Please understand that we have no control over the carrier company’s business operations and we notified you regarding their cancellation as soon as we found out about it ourselves. Nevertheless, we apologize for any inconvenience resulting therefrom. Secondly, the contract you signed with us allowed us to find you a new carrier within five (5) business days. During the booking process you never mentioned that you were leaving on Monday, which put us into a heavy time constraint considering how unpopular your route was. Now, your agent tried his best and came up with at least several options that were presented to you. You declined all of them. Even though, we had the right to continue looking for a driver for another three (3) business days, your agent offered you an option to cancel without any cancellation fee since we are a customer-oriented company and satisfaction of our valued customers is our ultimate objective and number one priority. To summarize, we never intended to inconvenience you, but instead acted in your best interests. Your agent spent a lot of time working on your order FOR FREE FOR YOU and even managed to waive your cancellation fee since he understood your situation and wanted to make sure that you had the flexibility to explore other options without any financial burden such as the cancellation fee mentioned above. However, instead of gratitude for his FREE hard work for you and his willingness to compromise you “rewarded” him with this misleading review. We reasonably believe we were able to clear the air and provide a detailed explanation of the situation. Please feel free to reach out to us with any questions.

Response from ABC Car ShippingApr 7, 2023

Dear reviewer, unfortunately we are not able to confirm that this review is based on genuine experience since it has some misleading and incorrect information. Besides, our manager tried contacting the number for the order you specified to confirm the authenticity of the review as well as to discuss the details, but nobody ever responded or returned the call. We’d also like to point out that all carriers we work with are independent contractors, whom we have no control of. In regard to the above, drivers can cancel any reservation if they believe that customer is working with more than one company. Please keep in mind that all carrier companies have access to the national board used by all participants of the industry to monitor new and existing loads.