ABC Car ShippingReviews of abccarshipping.com

Response from ABC Car ShippingJun 24, 2023

Kenneth, we are sorry to hear about your experience. We’ve thoroughly reviewed your complaint and found it to contain some misleading and incorrect information. Firstly, please understand that we are brokers (i.e. not carriers), and our job is to arrange for shipping of a customer’s vehicle with a carrier company, who are an independent third-party contractor, and of whom we have no control of since we are a middleman between a customer and a carrier company. Secondly, you were originally provided with a quote, i.e. an estimated (not guaranteed) price and time frame for completion of services which is confirmed by the contract. Thirdly, although we understand that you made your reservation a month ahead to avoid any inconveniences and ensure the pick up date, but auto transport industry does not work this way - please understand it’s is nothing like Amazon, or FedEx, or UPS and it does not have same resources. Please also note that at the time of booking your agent informed you that the driver could not be assigned a month prior to the shipping, but around 3-5 days before pick up. We hope you understand that many carriers are one-man companies, where the owner is the driver and dispatcher, who builds his own schedule on a short notice based on the loads offered at the then-current time period on the national load board used by the vast majority of brokers and carriers - this is the way they build their schedule, and, once again, we do not have any control over carrier companies as they are independent third-party contractors. According to our records, once we got the option which met your initial price and date expectations, the carrier was assigned right away. After the unfortunate cancellation by the driver who told us that your vehicle was too long for his hauler (please, note that this was not something we could control as detailed above), your agent started looking for alternative options to ship your vehicle. Please, also note that your statement «they do not keep their word and the service is horrible» is also misleading since we had two drivers, who could be there on the required date, and you knew this. Besides, your shipping agent was in touch with them trying to arrange for a more precise pick-up time. As a customer, it is you to decide if you want to proceed with those options or not. And it was solely your decision to cancel the shipping since, as you said to your agent, you found a company who promised you a driver and guaranteed pick-up on June 23 (Friday). Although you cancelled your order, your agent still reached out to you to let you know that said other company was posting your vehicle on the board in the morning, which meant they did not have the driver as they told you and were looking for one. Please note that your agent did not have to notify you about it since you cancelled your order, but she still did this since we deeply care about our customers and their satisfaction with our services. In regards to the above, please feel free to reach out to us if you have any questions.