Ron
Approximately a month ago I had to buy…
Approximately a month ago I had to buy some of my supplies locally because I was told more than once by some of your customer service reps that you had no stock.{this is the reason for the #2 rating}. Afterwards, I kept getting your automated reorder system asking me to place my order, so I called to stop them. After explaining everything to the new customer rep she said she would check your other warehouses and she found you did have my supplies available and they shipped the next day{this deserves a 5 star rating}. To bad the other reps didn't think out of the box.
Response from ABC MedicalMar 29, 2023
Dear Ron, thank you for your comments and review, even though we scored low due to the situation you outlined in your review. I am sorry that you had a bad experience with us in this area. I looked up your situation, and it would appear that the item you needed had just come back into stock around the time you spoke to the last representative. (Also, our stock level reflects the manufacturer's stock level, not our own stock level. If we are out of stock, it means the manufacturer is out of stock.) Each day we receive a list of all items currently out of stock, so when the rep checked the other warehouse (which was wise for them to do), your desired product must have just become available. So, I'm glad that he/she checked our inventory (which is something we can always do). But if you would have called a day earlier, it would not have been in stock at that time. You must have the 'luck of the irish' on you! :) I hope we can earn a higher rating in the future. If you ever experience something less than 5-star service, please reach out to me. I'll personally work on your behalf, as it is our earnest desire to provide you with the best customer service in the industry. We will truly settle for nothing less. My email is: [email protected]. Thank you for allowing us the opportunity to serve you. We take that VERY seriously. -- Scott Woods Marketing Manager, ABC Medical