AARPReviews of aarp.org

useless - one of the few times I go to use it, a search for 'travel insurance' returns 228 results. ridiculous

My opinion only of the services we received through AARP. We have been with AARP for a few years. Within the membership timeframe, we have found it not to be as advertised. We switched our auto insurance about 2 years ago to go with AARP choice, The Hartford, as well as the dental service, Delta Dental they offered, and neither was satisfying. Recently, our vehicle broke down out of town, and there was no insurance person to speak with. I had to communicate with a chatbot who was not understanding anything I was saying. Because it was already dark & late in the evening, we ended up paying the full cost for towing the vehicle back home. When I contacted The Hartford on that following Monday, I went through several reps and chatbots. Finally, I was given an email to send the receipt to for them to decide IF they were going to refund or deny the reimbursement request for towing. I was told there is a 3-week wait period in which we will not hear from anyone to know if they received the email or not. They will send a letter at the end of the wait period only! We have never experienced anything like this before with full coverage auto insurance. Plus, I asked if something else would happen to our vehicle over another weekend, was it not a person we could speak with next time. To my surprise, the rep stated it was not, if the incident happens after their normal business hours. And with both, we never spoke to the same person, meaning you have to explain everything all over to each person. We wasted a lot of money. We are most definitely going back to what we had before. Update: I have contacted the company several times since the first review. Each time I was given a 877 number to call, which I did. The reps were friendly. One stated she would put in a request for someone to get back with me because it had been a month. One of the other reps on a different attempt stated she didn't see the reimbursement request and would send a request in and someone will get back with me in approx. 1-2 days. My unanswered question is still, if we are paying for full coverage which towing is included, why do we have to wait to be approved to get refunded for the towing??? Today is now January 22, 2026, a month later; and waiting!

AARP claims to be politically neutral. But if you bread their magazine you can see they are not. What really got to me is that they pushed Obamacare, used members money to lobby for it, and teamed up with insurance companies to sell supplementary insurance and raise revenue for themselves. Many of us got stuck with that lousy Obamacare and the AARP made money off of us.

Imagine an organization the size of AARP that doesn't have a support email address. You cannot send an email and ask for assistance - you HAVE to chat during regular business hours. This is not customer friendly

I dropped AARP like a hot potato. All their affiliations were more expensive than if I went it alone including their Medicare Supplemental (30% higher) vision care referral (the same price as full retail) and everything else. They're a waste of time and money, in my opinion, and not worth the time of day.

It is a gift in itself to find a company that really cares about the people it represents. To find help and know that you can trust it, means more than anything! And to not feel financially devastated in the process is a blessing!!!

AARP Rewards Program is a SCAM! Any attempt to redeem Rewards Points FAILS, with the following cryptic message: "! Unable to process redemption request" Been this way over a year, despite amassing over 50,000 (worthless) AARP Rewards Points! Can't getting any help resolving this, including "Chat". Sent many related emails to puported AARP "Consumer Care", i.e. consumercare (at) aarp.org , with all contact details, membership number, and so on. Insert "cricket sounds" here! What AARP *does* do well: "Auto-Renew Membership", at $20 a year. STAY AWAY!

AARP is promoting a $49/day offer with Budget car rental, which Budget does not honor. Upon calling AARP customer service they claimed they called Budget without successfully getting Budget to honor the promotional price.