Nayyab A K.
I sent you guys an email on March 2nd…
I sent you guys an email on March 2nd and haven’t heard back so trying to reach out through here. I was going to cancel my subscription after free trial ended but it seems like I was already charged the annual subscription. I downloaded the app on feb 6th and thought the trial would go till March 6th (1month) but I was charged before that. It’s not an app that I will be using so this 100$ is not something I want to spend. Definitely nothing without my consent. Please resolve this. I tried to find a phone number and couldn’t find one and then stumbled upon this. I hope you’d reach out to me. Update: Thankyou for getting back to me so quickly! I appreciate the support and the step by step process on what to do.
Response from AaptivMar 5, 2018
Hi Nayyab, apologies for the delay! We are a bit backed up right now due to heavy volume. Someone from our support team is replying to you now to help you with your account! Thanks for your patience.




