AaptivReviews of aaptiv.com

Response from AaptivFeb 10, 2018

Hi Jessyca - I'm terribly sorry for the trouble! We're still a small team so we do not offer a phone line quite yet but it's something we're hoping to provide ASAP! I see that you signed up through Apple. I just followed up on your support ticket with instructions to request a refund through Apple. I'm happy to jump on a call to walk you through the process as well!

Response from AaptivFeb 10, 2018

Hi Hanna, thanks for the feedback! I'm so sorry for the confusion around the trial period. We certainly don't want you to feel stuck with a membership that you will not use. Please be on the lookout for an email from our support team to make things right!

Response from AaptivFeb 10, 2018

Hi Jenna, I'm terribly sorry for the confusion with the yearly subscription. Don't worry, we'll make this right for you! Our support team is reaching out to you right now with a resolution.

Response from AaptivFeb 10, 2018

Hi! I'm so sorry for the trouble. We certainly don't want you to feel tricked into a membership. Can you shoot us a note at [email protected], Attn: Erin, and I'll take a look? We think we have a pretty awesome product, but we know Aaptiv isn't for everyone so we're happy to make things right for you!

Response from AaptivFeb 10, 2018

Hey there - I'm terribly sorry for the poor experience. Can you shoot us a note at [email protected], Attn: Erin, so we can make things right?

Response from AaptivJan 16, 2018

Hi Sara, apologies for the trouble! An agent responded a couple of hours ago requesting more information on your account, as we were unable to find any accounts associated with the email address provided. If you could kindly reply with additional info, we'll be able to get this resolved for you. Thanks!

Response from AaptivJan 16, 2018

Hello - I deeply apologize for the continued trouble. Unfortunately, I cannot find any emails from you. Can you please send me your email address and I'll send you a note ASAP? Alternatively, you can send an email to [email protected], Attn: Erin.

Response from AaptivJan 10, 2018

Hi Christina, so sorry for the confusion! It looks like you signed up for the annual subscription for $99.99/yr with 30-day free trial. Our support team is reaching out to you now to resolve.