Looking for a smarter way to work out? Aaptiv, the #1 audio fitness app, combines the instruction of a personal trainer with perfect playlists to create workouts you can do anytime, anywhere.
Aaptiv (aaptiv.com) has 969 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
aaptiv.com
Website
aaptiv.com
Category
Personal Care
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 8% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Absolutely horrible. I have been out of the country and have no access to my account and have been robber $70 without my authorization! I would like a refund.
Response from AaptivJul 13, 2018
Hi Abraham! It looks like you signed up for our yearly subscription that came with a 30-day trial. You may cancel your yearly subscription at any point during the trial period to avoid a charge. Not to worry, we're happy to refund the transaction if you don't plan on using Aaptiv! Please allow 5-10 days for the refund to post. We've also followed up over email with confirmation. Thanks!
NH
Nicol H.
I want to cancel my subscription, can somebody respond?
Hello,
I would like to cancel my membership because your app isn't available in my country (however I had to put my card number before I found out it). I logged through Facebook.
What unpleasantly surprised me a few hours later was that I have been charged although your website states it is a 30days trial version? I logged yesterday and didn't use your app at all. It is a scam. I wrote you an email to support(at-sign)aaptiv.com but the answer didn't come so far. (And no, it isn't in my spams). It was from email hrabovska.nicol(at-sign)email.cz. I want to cancel it right now. And no more.
Thank you for reply.
Nicol
Response from AaptivJun 28, 2018
Hi Nicol! We offer the 30-day trial on the yearly subscription, which is $99.99/yr after trial. You signed up for the monthly plan of $14.99/mo, which does not come with a trial period. We have canceled your subscription and refunded the charge. We'll follow up with you over email!
AM
Amber
This rating is based solely on customer…
This rating is based solely on customer service with the company!!! There is absolutely no contact number for customer service. If you try and send an email you are redirected to a “does this answer your question “ auto populated message. The answer is no it did not answer my question! I wanted to take advantage of the 50% off sale before I cancelled and subscribed, however there was no one to reach so that I could take advantage of this! Not only did they charge me $99.99 for a yearly subscription but also charged me $59.99 which was the 50% off deal. I called iTunes/ apple like their app/ website recommendation. They had no documentation of this transaction even being made therefore could not reimburse me. Just for future reference for anyone that has this same issue, if the charge does not say iTunes( which this did not) on your bank statement, iTunes cannot help you! Such a shame because this is a great workout tool.
****update*****
After emailing the provided email below, my membership was completely cancelled!!! So now I have been charged twice and cannot access my account!!! No one has responded to the many emails I have sent, do not get this app!!!! Now I’m going to let my bank take my money back!
Response from AaptivJun 22, 2018
Hi Amber, we're terrible sorry for the issue. It sounds like you may have signed up for two subscriptions, one with the discount and one without. You are correct that you cannot cancel your subscription through Apple if that was not your method of signup. We include all cancellation instructions in our FAQ article, "How do I cancel my subscription", which you can view here: https://aaptivsupport.zendesk.com/hc/en-us/articles/360003515532-How-do-I-cancel-my-subscription.
We are more than happy to refund all duplicate charges. Also, if you feel that Aaptiv is not for you, we're happy to cancel your subscription altogether. We do not have phone support at this time, but we're working on it! Please email us at [email protected], Attn: Erin, and someone will get back to you ASAP.
Thanks for your patience! Rest assured we'll get this resolved for you.
**update
Hi Amber - sorry for the confusion! An agent responded to you within the hour of receiving your email. We canceled your duplicate account and refunded the charge. You were only charged the discounted rate of $49.99, and your membership is still active. I will send you confirmation from my personal email, in case the support emails are going to spam for some reason.
SB
Siobhan Beth B.
I signed up for a free trial of Aaptiv
I signed up for a free trial of Aaptiv, and signed up for monthly payments. I used the app for the first time last week, and looked at my bank account to find that $93 had been taken out of my account from Aaptiv. I did not sign up to pay the full amount at once.
I sent an email to the “customer support” email on your website 3 days ago and have not heard anything back in almost 24 hours. This is absolutely ridiculous as you wrongfully took a significant amount of money out of my bank account and I expect it to be corrected.
Response from AaptivJun 1, 2018
Hi Siobhan, thanks for getting in touch! We only have one email from you, dating yesterday. We'll reach out ASAP to get this resolved for you. Thanks!
RN
Ruta N.
I need my money back Asap!I was charged…
I need my money back Asap!I was charged 100,99eur today.I was shocked and blocked my credit card because I didnt order anything from Itunes for this or any other amount..Few hours before I contacted your support team and apple’s to get refunded because I need these money back tomorrow!!!I never use the app on free trial and especially cant afford to pay 100.99eur for something I dont need and use.I am stuck!!!and surprised to see so many people having the same problem with this app..You have to send reminders to inform your members that they will be charged!!!Need these money back URGENTLY!!!!!!!!!!!
Response from AaptivMay 10, 2018
Hello,
So sorry for the trouble! You signed up for the 30-day trial through iOS in February and you turned off the renewal, so your subscription expired at the end of the trial (in March). We only offer the 30-day trial once per customer, so you were not eligible for the trial when you signed up again today, which is why you were charged the full price.
Since you signed up through Apple, you must contact Apple Support to request a refund. You can reach Apple Support by email, Live Chat, or phone at 800–692–7753 (7am-11pm CT). I've also sent you this information in an email for your reference.
Thanks!
RE
Ruby E.
TOTALLY DISAPPOINTED!
Hello,
Please be informed that I was charged USD 99.99 even if I have unsubscribed and deleted the app 2 days after installing it.
I would like to have my refund please. I only installed it as you mentioned there was a 30 day trial but you have charged me even if I have not used and deleted it 2 days after.
I have also emailed this to your support.
Awaiting your response.
Ruby
Response from AaptivApr 9, 2018
Hi Ruby,
I apologize for the difficulty! We require that you contact our support team to cancel your subscription, as simply deleting the app will not cancel the payment. It looks like Aaptiv Support was able to assist with the cancellation and refund a few days ago. Feel free to contact us with any additional questions!
Thanks,
Aaptiv Support
RH
Ray H.
Total Rip Off
I was conned into paying for a yearly subscription I didn’t want for this app
Total rip off and due to this I will not sign up again when my year subscription runs out
Response from AaptivApr 9, 2018
Hi Ray,
Thanks so much for the feedback, and we apologize for any confusion! I see that our support team replied to your request in January and informed you of the different membership options. We currently offer a monthly subscription for $14.99/mo (no trial), or an annual subscription for $99.99/yr (30-day trial). Since you signed up through the App Store, you will need to contact Apple Support to make adjustments to your membership plan. If you let them know that you intended to sign up for the monthly subscription, they may be able to make an exception for you and switch you to $14.99/mo. Feel free to contact [email protected] with any questions!
Thanks,
Aaptiv Support
YF
Yel F.
Please do cancel my subscription ASAP
Please do cancel my subscription ASAP! I didn't even use it. I ALREADY EMAILED YOU. I want a solution for this immediately. Cancel it. ASAP! thanks aaptiv.
Response from AaptivApr 2, 2018
Hi Yel, we apologize for the confusion! We require that you contact our support team within the 30-day trial period if you'd like to cancel your subscription before your yearly commitment begins. It appears that you contacted us after you were charged; however, we certainly don't want you to be stuck with a membership that you won't use! We've issued the refund and canceled your subscription. We have sent confirmation to your email address on file.
Thanks!
