A1 SolarStoreReviews of a1solarstore.com

The address given was not for the correct entry to the facility (rather a main door which was not staffed) so I was wandering around trying to find the correct entrance. There was no map in my instructions rather a picture of a building from the air which was not helpful. Most of the doors were locked and so I could not find anyone to direct me except by accident finding some ppl at lunch.. Beforehand, I had called your 800 number to notify I was picking up in 1.5 hrs but the info never made it to the facility. The door number in your email was incorrect and I was given another one at the guard gate. So I went back and forth between the doors knocking then banging on them - before finally being let inside then directed to the other door. The panels were not packaged - but were banded without me seeing them. So they were unbanded and then re-banded. This was a very frustrating experience I doubt I will be your future customer. Why don't you provide even simple things. A map would be more helpful than your fancy video. Don't understand what is wrong here.

I emailed asking for phone number & address for the Haslet, TX store. Never got a response. I found this place & called the 800# they told someone else to call for problems & learned they don't even look at the calls on their machine. Definitely not a company I would do business with.

I really wouldn't even give them 1star. Couldn't get a estimate on a off grid solar system to purchase. What makes this a1? Best thing is I found what I was wanting the estimate for at signature solar. Pass the word

We ordered 6 solar panels with shipping the cost was over $1600 but they NEVER shipped the order. They have our money but we have nothing. After one month of waiting we canceled the order and that day they "say" they shipped. By this time we had already ordered panels from another company. They never refunded our money and we never got the panels so we are out over $1681. Every thing we tried to do to get them to refund or resend the no longer needed panels was useless. I will revise this feedback if they refund or ship.

Very Frustrated with their customer response. I initially requested a quote starting 3 weeks ago. It was a few days but they responded. I asked them to make some quantity changes in the quote. So things were good. The new quote was exactly what I want. The problem is their checkout system. It shows you can use a CC , Paypal, Paypal credit, or direct wire to company. But when you try and do the checkout it never works. Now they want me to do a wire transfer. The problem is I have no way to protect myself if they do not come through. I did call and leave messages, emailed them. After seeing the review on the NJ warehouse, which is the location I would have to pickup the system. I guess I'll continue looking.

I had panel damage, sent them notification and pictures as requested months ago, but nothing was done I've paid and still waiting for panels. I also was invoiced and paid for shipping, but the shipper also requested shipping payment. more money A1 solar pocketed, my advice don't do business with A1 solar.

Please forward to management. A1solarstore's pickup procedure from the NJ warehouse is utterly broken, designed to keep customers away with no concern about whether they ever get their order. I placed an order for a panel on Thurs, and waited 2 business days as requested, waiting for a notification that it was ready for pickup. Which never came. After 4 business days I started calling and emailing. No one picked up email either, or called back from messages left. Finally today, by calling at 10:01, someone actually answered. Amazing! But he said that it wasn't ready, and would not be until I scheduled a pickup time at least 48 hours from then with him. He claimed that they had tried to call and not gotten an answer, which is possible given all the spammers who have our number. No email was ever sent, even after he confirmed a pickup time and promised to send one. In other words, it's not 2 business days from when you place your order. It's 2 business days from when someone actually talks to you on the phone to schedule your pickup. If they never actually talk to you on the phone, then your order is never ready, and presumably the company pockets the money paid without ever having to give you your panels or whatever. This is beyond ridiculous, it verges on fraudulent. By comparison, the largest solar distributer warehouse in MD has no advanced ordering needed at all, let alone this kind of pickup racket designed to keep customers away from staff. Unfortunately, they don't have the bifacial panels I need, so I had to order from you. Never again.. Please fix this asap for future customers, and see if you can actually install any sense of customer responsibility in your NJ warehouse staff. And of course, your web page contact form where I tried to post this initially is broken as well. And solar at aisolarstore.com will probably throw it away also unread, to ensure that no customer contact mechanism actually works. Sheesh. Dan

Followed instructions on how to pickup panels at the warehouse. Noted that the panels were on a sealed pallet and could not be inspected on the receipt. Got home 10 minutes later and saw that all of the panels were cracked. Refused to warranty or exchange. There goes 2500.00. Stay away from this business.