9nineclothReviews of 9ninecloth.com

Response from 9nineclothJul 2, 2025

Dear Customer, Thank you so much for taking the time to leave a 4-star review and for your kind words about our prompt and efficient delivery! We're so glad to hear your order arrived quickly. We're sorry to hear that the shoes ended up being a half-size too big. We understand that international size conversions (UK vs. EUR) can sometimes be tricky, and we really appreciate you bringing this to our attention. We saw your note that you feel it was your fault and that you can't send them back, but we'd still like to help if we can. Customer satisfaction is our top priority, and we want you to be able to comfortably wear and enjoy your new shoes. Please reach out to our customer service team directly at [email protected] with your order number. We would be happy to discuss the situation with you and explore the options we have available to get you the right size. Your feedback is very valuable, and it will help us review how we can make our sizing charts even clearer for our customers worldwide. We hope to hear from you soon! Warmly, The Team at 9ninecloth.com

Response from 9nineclothJul 2, 2025

Hi Jeremy, Wow! Thank you so much for the fantastic 5-star review. We're absolutely thrilled to hear you're loving your amazing Kraftwerk-inspired shoes. Your enthusiasm makes our day! All the best, The Team at 9ninecloth.com

Response from 9nineclothMay 19, 2025

Dear Vernetta, Thank you so much for your absolutely fantastic 5-star review for your Chris Brown custom shoes! We are so thrilled to hear they were what you expected and that you find them "real cute"! Hearing that you've been getting lots of compliments on TikTok is the icing on the cake! We love that our designs are getting noticed and appreciated, and it's wonderful that you're enjoying them so much. Thank you again for your wonderful feedback and for choosing 9ninecloth.com. We're so happy you love your shoes and hope you enjoy showing them off! Warmly, The Team at 9ninecloth.com

Response from 9nineclothMay 16, 2025

Dear Sianna, Thank you for taking the time to leave your review and for bringing these issues to our attention regarding your order from 9ninecloth.com. We are genuinely sorry to hear that your experience did not meet your expectations and for the disappointment caused. We want to address your concerns directly: 1. Authenticity of Shoes: We understand your concern about the shoes not being Slipknot endorsed or official Nike products. Our items are custom-designed pieces inspired by various themes, and are not official band merchandise or manufactured by major brands like Nike, unless explicitly stated as such. We apologize if this was not made clear enough on the product page at the time of your purchase and for any misunderstanding. We are reviewing our product descriptions to ensure greater clarity for future customers. 2. Paint Smell: We're very sorry about the strong paint smell you experienced with the shoes. This can sometimes occur with freshly custom-printed or manufactured items. The odor should dissipate after taking them out for a while. 3. Shirt Material: We also apologize if the shirt was not what you expected. Our shirts are typically high-quality prints on standard fabric, rather than traditional stitched jersey material, unless specified. We regret any confusion caused by the description. 4. PayPal Dispute: We are sorry to hear you've had to raise a dispute with PayPal and that you haven't received a response yet through that channel. While PayPal manages the dispute process independently, we are very keen to resolve this with you directly. We're glad to hear you found the personalized barcode to be a cute touch – we do enjoy adding those little details for our customers. We would really appreciate the opportunity to make things right. Please contact our customer service team directly at [email protected] with your order number. We want to discuss your concerns further and find a satisfactory solution for you, which could include options for a return, exchange, or other appropriate resolution in line with our store policies. We value your feedback as it helps us improve. We hope to hear from you soon so we can resolve this. Sincerely, The Team at 9ninecloth.com

Response from 9nineclothMay 16, 2025

Dear S. Anderson, Wow! Thank you so much for taking the time to leave such a fantastic 5-star review for your recent jersey order from 9ninecloth.com! We are absolutely thrilled to hear that you found the quality of your jersey to be "fine" (we're so glad you're pleased!) and that the personalization was just as promised. It's wonderful to know that you love it and, even better, that you've been receiving compliments when wearing it – that’s the best kind of feedback we could hope for! Hearing that our customers are happy with their unique, personalized items truly makes our day. We really appreciate your support and hope to see you back at 9ninecloth.com again soon! Warmly, The Team at 9ninecloth.com

Response from 9nineclothMay 16, 2025

Dear Christopher McDermott, Thank you for your review and for sharing your honest feedback regarding your recent "Slipknot Air Force 1's" order from 9ninecloth.com. We are truly sorry to hear about your disappointment and the issues you experienced. We want to address your concerns directly: 1. Product Description and Authenticity: We sincerely apologize if the product name and description led you to believe these were official Nike Air Force 1s endorsed by Slipknot. Our products are custom-designed items inspired by various themes and artists. They are not official branded merchandise (like Nike) or official band-endorsed products unless explicitly stated as such. We understand your point completely and agree that clarity is crucial. We are taking your feedback very seriously and will be reviewing our product naming and descriptions to ensure they are as transparent as possible about the nature of our custom-inspired footwear. 2. Packaging and Condition: We are also very sorry to hear that your shoes arrived without a box and were scuffed. This is certainly not the standard we aim for, and we apologize for the oversight in packaging and the condition in which they arrived. 3. Comfort: We regret that you found the shoes uncomfortable. While we aim for our custom designs to be wearable, we understand that comfort levels can vary, especially when compared to established athletic brands. We appreciate you acknowledging that the shoes "look cool," but we understand that this doesn't make up for the other shortcomings you've experienced. Your point about "letting people know these are not the real thing" is well-taken, and as mentioned, we are committed to improving the clarity of our product information. We would very much like the opportunity to make things right for you. Please contact our customer service team directly at [email protected] with your order number. We want to discuss this further and explore a satisfactory resolution, which could include options for a return or other compensation in line with our policies, especially considering the condition upon arrival. Your feedback is invaluable in helping us improve our products and how we present them. We hope to hear from you soon. Sincerely, The Team at 9ninecloth.com

Response from 9nineclothMay 9, 2025

Szanowny Kliencie/Szanowna Klientko, Bardzo dziękujemy za tak wspaniałą i szczegółową opinię! Niezmiernie nas cieszy, że docenił(a) Pan(i) szybkość reakcji naszego zespołu, naszą pomoc i starania w znalezieniu najlepszych rozwiązań. Uprzejmość i wysyłka w najlepszym możliwym terminie to dla nas standard, do którego dążymy przy każdym zamówieniu. Cieszymy się, że Pana/Pani doświadczenia z 9ninecloth.com są wyłącznie pozytywne i że nasze koszulki przypadły do gustu. Dziękujemy za polecenie naszej strony innym i za zaufanie. Zapraszamy ponownie na zakupy! Z pozdrowieniami, Zespół 9ninecloth.com