9nineclothReviews of 9ninecloth.com

Response from 9nineclothJul 2, 2025

Dear Customer, Thank you so much for taking the time to leave a 4-star review and for your kind words about our prompt and efficient delivery! We're so glad to hear your order arrived quickly. We're sorry to hear that the shoes ended up being a half-size too big. We understand that international size conversions (UK vs. EUR) can sometimes be tricky, and we really appreciate you bringing this to our attention. We saw your note that you feel it was your fault and that you can't send them back, but we'd still like to help if we can. Customer satisfaction is our top priority, and we want you to be able to comfortably wear and enjoy your new shoes. Please reach out to our customer service team directly at [email protected] with your order number. We would be happy to discuss the situation with you and explore the options we have available to get you the right size. Your feedback is very valuable, and it will help us review how we can make our sizing charts even clearer for our customers worldwide. We hope to hear from you soon! Warmly, The Team at 9ninecloth.com

Response from 9nineclothMay 16, 2025

Dear Sianna, Thank you for taking the time to leave your review and for bringing these issues to our attention regarding your order from 9ninecloth.com. We are genuinely sorry to hear that your experience did not meet your expectations and for the disappointment caused. We want to address your concerns directly: 1. Authenticity of Shoes: We understand your concern about the shoes not being Slipknot endorsed or official Nike products. Our items are custom-designed pieces inspired by various themes, and are not official band merchandise or manufactured by major brands like Nike, unless explicitly stated as such. We apologize if this was not made clear enough on the product page at the time of your purchase and for any misunderstanding. We are reviewing our product descriptions to ensure greater clarity for future customers. 2. Paint Smell: We're very sorry about the strong paint smell you experienced with the shoes. This can sometimes occur with freshly custom-printed or manufactured items. The odor should dissipate after taking them out for a while. 3. Shirt Material: We also apologize if the shirt was not what you expected. Our shirts are typically high-quality prints on standard fabric, rather than traditional stitched jersey material, unless specified. We regret any confusion caused by the description. 4. PayPal Dispute: We are sorry to hear you've had to raise a dispute with PayPal and that you haven't received a response yet through that channel. While PayPal manages the dispute process independently, we are very keen to resolve this with you directly. We're glad to hear you found the personalized barcode to be a cute touch – we do enjoy adding those little details for our customers. We would really appreciate the opportunity to make things right. Please contact our customer service team directly at [email protected] with your order number. We want to discuss your concerns further and find a satisfactory solution for you, which could include options for a return, exchange, or other appropriate resolution in line with our store policies. We value your feedback as it helps us improve. We hope to hear from you soon so we can resolve this. Sincerely, The Team at 9ninecloth.com