9amHealthReviews of 9am.health

Response from 9amHealthFeb 20, 2026

Hi there, We’re really sorry this experience has felt so frustrating. We understand how discouraging it can be when you’re waiting on responses and trying to avoid interruptions in your medication. The initial onboarding process can feel more involved because, as a virtual clinic, we must first establish care and complete a full clinical review before continuing GLP-1 treatment. Once care is established and a first prescription is filled, we have automations and streamlined workflows in place that make follow-ups, refills, and communication much faster and more straightforward. We know that doesn’t make the waiting easier right now, and we take feedback about response times seriously. Our goal is to provide safe, high-quality care while continuing to improve speed and clarity along the way. We appreciate you taking the time to share your concerns. — The 9amHealth Team

Response from 9amHealthFeb 20, 2026

Hi there, Thank you for sharing this feedback — we really appreciate it. What you’re describing shouldn’t be happening, and we’d genuinely like to understand more about what you’re seeing. If you’re open to it, please reach out to us directly through the app so we can gather more details (for example, what sections appear out of sync and on which device/browser). That will help our team investigate and address the issue more effectively. We’re always working to improve the app and web experience, and specific feedback like this is incredibly helpful. — The 9amHealth Team

Response from 9amHealthFeb 20, 2026

Hi there, We’re truly sorry this experience has felt stressful and frustrating. We understand how important it is not to have interruptions in your medication. We know you connected with our team by phone, and we worked together to correct your medication start date in your chart so future refills can process more smoothly. That adjustment is specifically meant to help prevent delays moving forward. As a licensed virtual clinic, we follow structured prescribing and refill protocols to ensure accuracy and safety, especially with GLP-1 medications. That said, you should never feel left without clear communication, and we take concerns about unanswered messages and dosing seriously. We appreciate the opportunity to support your care and are committed to making the process more seamless going forward. — The 9amHealth Team