DAVID B.
Ordered 1 sweatshirt for Christmas on…
Ordered 1 sweatshirt for Christmas on Nov 25. When we received confirmation of 3 sweatshirts ordered, we contacted them within 2 hours of placing order to cancel. Customer service told us it was too late to cancel, and all orders were personalized so they wouldn’t cancel. It is Jan 27, 9 weeks after order was placed, and we still haven’t received merchandise. This company is TRASH!!
Response from 999 ClubFeb 24, 2023
Hi David - I'm sorry you had this experience. We do clearly state that all items are final sale. We have loosened our policy to allow cancellation within the first 24 hours of purchase.


