98point6 delivers on-demand diagnosis and treatment from board-certified physicians via secure in-app messaging. Get care anywhere—on the go, home sick in bed or multi-tasking throughout your day—on your schedule and right when you need it.
98point6 (98point6.com) has 36 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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John B.
I have had 98.6 for several years through my company. Went on COBRA a while back and kept the coverage. Now when I try to use it I cannot log on. I called tech support they said they would reactivate my phone number and call me when that was completed. That was about a week or 10 days ago. Still cannot access it, no one has called me back at this point I'm done with them. I'll just call my doctor.
Tamara
They are a ripoff, I have a simple UTI. Dr. Grogan’s recommendation was to go to the ER for IV antibiotics. Seriously??? I have medical training, did an at home AZO test to confirm. Explained this to him, then my session was cut off. I don’t believe I was chatting with a real person this was NOT a televisit, a chat head. I’m reporting them. I hope you won’t use them.
Michael E. Bierman, E.
UTTERLY WORTHLESS. Getting timely healthcare in remote Alaska can at times be challenging. My wife, a Doctor of Pharmacy with 25 years experience who knows far more about drugs than medical doctors or osteopaths do, was quite sick. She sat next to a person on an airplane who had coughed in her face the whole flight, refusing to cover his mouth. For eight hours. She quickly got sick. She had a horrible cough and produced volumes of sticky bright green sputum, indicating probable bacterial infection. 98point6 allowed her to consult from the relative comfort of home. Except they were USELESS. They asked her what she wanted and why. She explained she needed a broad spectrum antibiotic and steroids. This provider diagnosed her with pneumonia, but refused to give her any medication to treat the underlying illness itself. After a serious struggle, they phoned in cough treatment ONLY. But first, THEY DEMANDED SHE GO IN PERSON TO A DOC-IN-THE-BOX FOR COVID HOAX TESTING. Then to call them back with results. Why on earth would Telehealth think this was a good idea? Why not simply go to the local facility in person in the first place if this was an option? Ridiculous! So, I drove and got the required covid test, which came back negative. My wife called 98point6 back and they STILL REFUSED to give her anything to treat the actual illness. She ended up suffering for more than a week without treatment, and missed five days of work. She coughed so hard she threw up four times. What on earth was the point of this "treatment"? Of course, she couldn't help giving it to me, as she remained contagious since she was given nothing to treat the underlying illness itself. Thus, due to this worthless company, we both unnecessarily suffered with this illness, which could have been almost instantly curtailed, or prevented entirely, in my case, with a simple antibiotic. UTTERLY WORTHLESS. AVOID this service. They will not help you.
Anna “Kasia” B.
Support is unhelpful and patronizing, especially Julio R. Only sign up for this if you think you’ll never ever have any problems with your insurance, because good luck getting anything resolved. They don’t look you up at all, they just copy and paste from a generic script.
Teresa H.
I get my benefits through my employers health plan. I have never had any issues. I’m surprised how many of the reviews are negative. Personally I’ve had nothing but amazing experiences
Isabel D.
Don’t use this app it’s a scam this is the second time I used. 1st time it was for me with a stye in my eye which I usually get antibiotics cuz I’m a diabetic and none was given I ended in the urgent care. Today my son has pink eye and they said it was viral. It’s red and draining how much do u need. If it would have been swollen then they would say “Sorry u need to get a swab to verify the infection type in order to get the right antibiotics “ that’s how they work. Scam Do not waste your time with these losers. Their NP’s are useless.
NH
This app is terrible. I can't even create an account because when I submit the code that it sends to my phone it says that it is invalid try again. I have deleted and reinstalled it. Same problem every time. When I call customer service I just get sent to a voicemail.
joy H.
The negative reviews are shocking. I personally haven’t had any bad experiences. If they’ve said it’s too soon for antibiotics, I’ve done the recommendations and in a couple of days I’d come back to the app if it was worse and they’ll always give me something.
