jeffrey H.
The app was advertised on Banner…
The app was advertised on Banner Aetna's site as an alternative to see your PCP. I spent over an hour registering and answering questions from something that sounded like an AI bot just to be informed at the end of the session that I would need to see my PCP for my health concern. I just needed a refill for my medication.... which would cost me 100% of the copay through my insurance. WHAT A WASTE OF TIME and PIECE OF GARBAGE APP. It is portrayed as an alternative to see your primary doctor, but all it is is a waste of time. Do not use!!!



