7th AvenueReviews of 7thavenue.co

I bought a solar wreath for my husband's grave. One of the red petals was missing leave a gap in the flower. The top and bottom of the metal stake did not line up . One of the holes was too small so cannot heighten it like it should be. I looked for a return label on my order and it looked like it had been taken off. When I chatted online about this I was told he'd connect me with an expert and wanted me to pay money to even talk to him. I didn't trust this and stopped my chat. I doubt I will order from these people again . I liked them because of the unique things but the aggravation isn't worth it. it seems I made a honest mistake on the name of the company. It was Seventh Avenue . Sorry about that folks.

I ordered the 2-seat sofa with an ottoman extra depth. The ottoman arrived broken. The customer service person made a video call and was able to find out what the issue was. They said they would let me know what to do with the broken piece ASAP but was not told what to do even after 24 hours. The quality seems to be lacking. I just bought it yesterday, so I am contemplating returning it within the available return period due to poor quality. I saw a rip in the fabric as well. The design decision to include the fabric to cover the holes that are needed to join with the screws and how hard it was to find and do the assembly itself, I don't think in good conscience I could recommend it to anyone. The customer care is awesome and was very helpful but after seeing the quality of the fabric and materials it is made with, I would not recommend it.

The couch was great at first but 8 months later the cushions slant downwards and are super uncomfortable. We got the natural white and dirt settles in the seams and is impossible to get out. So it hasn’t even been a year and it looks dirty, dingy, and is super uncomfortable. At over $5000 I wish I had returned it.

Update review: Customer service reached out immediately. I was really worried that it was scam but it is not, they offered to sent a new one but I just don't trust that the sofa is good after this experience, they sent a mover to pickup the boxes, they made the refund, they were very kind. It just didn’t work out for me. I still think that the package was not what I expected. I am disappointed for the time that invested looking for the sofa and waiting and also the bad experience. I hope they improve their package quality after this, not only the boxes were damaged, it was the sofa itself. —————— Don’t buy it, this is not worth it, be careful they are scam, I bought one modular, now I have a pile of garbage, trying to return, I waited almost 2 months, they sent this, it is obvious that it doesn’t have any quality you can just see how the package came, the sofa was in one box without any protection, probably it was damage in the transportation but a quality company will never sent a sofa without protection in the box, I hope this review can help someone, I regret to even fall for this company, it 6 thousand and I got a pile of garbage in return.

At first I loved my new couches, but after living with them for over 9 months I wish I hadn't bought them. I purchased this couch because I really wanted white couches but I have three small children and I was concerned about staining. Ultimately, I decided to buy because of all the good reviews and videos of the couches resisting all types of liquids. Fast forward 9 months and after washing my covers several times on cold with mild detergent, all of the "water repelling" features have completely disappeared. Now when something is accidentally spilled, it soaks right into the fabric and the fabric does not perform well against stains. My entire couch looks stained, dirty, and rather gross. Far from what I wanted! Of course this company does not warranty their covers or fabrics. I'd gladly take my money back because the only reason I bought this couch - the liquid stain resistance - literally went down the drain.

Save yourself the disappointment and money, do not buy with 7th avenue. After waiting over 12 weeks for delivery despite multiple attempts to get an update during the “8-12 week window”, it took an angry call to finally get the couch shipped out. Once it arrived, I found out how difficult the set-up is. It took several hours and a lot of frustration. I was sent a cover with stains on it, the wrong size seat cushion, and multiple pieces that don’t line up correctly due to being cheaply made. Still in the process of getting these issues resolved and no sense of urgency from the 7th Avenue customer service team.

My mother in law went to look at the couch for us. She was greeted with someone who was very rude and clearly hated their job. He wouldn’t let her sit or look at the couches even though there was no one in there. She had to sit and wait until her appt time which she showed up early for. From a distance she said the couches were wrinkly and very low to the ground.