613 OriginalsReviews of 613originals.com

Best transfers in the market, hands down. Ive tried many others but there is no comparison.. From the way the website is set up (super easy to navegate and understand) to the transfers, to the customer service. Amazing!

If you are looking for the best customer experience, best quality, and best pricing 613 Originals is the place for you. If you are just starting out in this business or been here for some time, check them out. You will come to love them the same way we do. Never a disappointment.

You are my go to printer. I depend on you a great deal. I only have one complaint and that is the cost to ship items. Work on a better rate for us. That kills the profit when we pay $20 + to ship a $30 order. Cheers.

Always a pleasure to work with. Awesome quality transfers. Excellent customer service.

Always great quality and service. Fast turnaround times.

Easy to upload design and quick turnaround.

I recently purchased two sets of heat transfers from 613. Both experiences were about the same. The products were ok however the customer service is terrible! Be very aware as they are very sneaky and untrustworthy folk. I game them several tries to correct my issue and finally gave up.

613 started out great, but eventually went downhill. It started with getting a bad batch of transfers that were never printed right. It took 3 business days to get replacements sent to me & then I only received half. I had to wait another 3 days for the rest of the replacements to show up. The next issue, they had an equipment failure that stopped their production. I don't fault them on that, things like that happen. I understand. However the way they handled it could have been better. The problem I had with it was that after I asked them if it would affect my order or should I make other arrangements, their sales people kept telling me that I would still have my stuff in time. As the days went by, my deadline got closer & I was continually told I would receive my order in time. I asked again to let me know if anything changes, this way I could make other arrangements. The day before my job was due, they told me they were sending my order out & I would have it the next day. The next day arrives, but my order never did. They ended up giving me the wrong tracking number & my order never went out. That was a Friday & I had to wait until the next Monday to finally receive my order from them. Both instances delayed jobs I was doing. This past December & January I received 2 orders in a row that were the wrong color. Both of which, I was told they weren't sure why the graphic artist took it upon themselves to change the colors. The 2nd order, I only received half the replacements. In June, I received 3 orders in a row where they shorted me in transfers, delaying all jobs I had in the process. The first order, they never sent replacements out when they said they would & when they did, they sent it to the wrong address. That was again, on a Friday & I would have to wait until Monday to get the replacements sent to the correct address. The 2nd order, arrived on a Friday & I had to wait until the next Tuesday to get the replacements in. The 3rd, both counts were off & half of which were short. I was told, it was due to human error. If these 3 were shorted, how much else is going out wrong? I was also told they would have a supervisor contact me & explain why these issues continue to happen. Unfortunately, I only received a condescending email & voicemail from Joe Dotson giving me tracking information that I already had. All I wanted to know was why there were so many issues with my orders. I don't think that was too much to ask for. I’ll take this as a sign that my business with them doesn’t matter. Last week, I ordered 3 color transfers & received transfers with only 2 colors. Someone in their art department took it upon themselves to change the art I had uploaded & deleted one of the colors. Like every other problem I have had, I was told this would be addressed with management to ensure this never happens again. I had to wait until the next Tuesday for replacements. The replacements arrive & the colors are wrong. I contact 613 again to find out that there were issues on the press. You would think that this was something you’d test first. I again have to wait 2 more days for replacements on something that I should have had done a week prior. The 2nd set of replacements never arrive because they were sent to the wrong address. How does this happen??? I spoke with the owner Flank Flannigan who told me that they have alot going on & process thousands of orders and these things don't usually happen. If I'm looking for perfection then I might not be at the right company. Wow, amazing sales pitch. I wasn't looking for perfection. I am just looking to get what I paid for. I don't doubt that you're busy. I don't doubt that you're having trouble keeping people & add on the pandemic, I get that it's crazy. But I do expect that if I'm paying for 60 transfers, that I get 60 transfers & not 56. And then tell me to order more to ensure that I get the corrected amount. It's not about the cost. Should I tell my customers to order more from me because they might not get what they pay for? I couldn't even imaging if I did something wrong, telling one of my customers that they made the mistake coming here & thinking they'd get a perfect order. I don't understand how in under 2 years’ time, they went from being great to unreliable at best. I'm not sure if it's just my orders, but it's clear they don't take my orders seriously & it's clear there's zero accountability & it starts at the top. 613 eventually replied to me on 2/26/23, apologized for their issues & invited me to give them another chance. I was then contacted back & then found out they flagged my review as "defamatory" for the part of the equipment failure. My google review was taken down as well. Really? That part was defamatory? It's just more of the same with this company. You would rather hide what you did, than actually take responsibility. Again, zero accountability & it starts at the top.