613 OriginalsReviews of 613originals.com

First time using your products. The ordering process was fine. The quality seemed fine but then after one wash your transfers flake. They're awful. Sorry, followed adhesion temp and time instructions and it's happening to all of the garments I made with your product.

Whoever set it up for printing reduced my image to make it easier on them while they watched it print. This resizing threw of all logo size that was in the gang sheet. I have done art of 20 years and know when I send something it is the correct size. I spent $100 for trash for which I could not use. I know this company does not care or I wouldn't have to review this which will never show up anywhere anyway. I print for some major brands and needed a DTF printer after mine went bankrupt from being a bad business manager (not watching what goes out to the customer). Business fails when nobody cares. Good luck I will never be back.

We had a problem with the vintage transfer not sticking to the shirt. We sent videos and pictures and 613 just put it back on us saying it was because we don’t have an expensive heat press. They said that is why the transfers don’t stick. This is the 3rd time I’ve had this happen on 3 different heat press machines and they gave me the same excuse. I’ll never buy from them again.

My screen print puff was a very dark blue (almost navy) on the transfer sheets. However, when pressed onto the shirt it lightened to a light blue and clashed with my pre purchased garments rendering unable to use. I contacted customer service, and although they polite, they did not offer any kind of correction for me. I was a first time customer with no wiggle room in my budget. At least they could have offered a reprint or store credit. We are talking $85, not just a dtf sheet. But sadly, they did not. I will not use this company again.

This was a total rip off. Never recieved anything. Never authorized anything. Scam.

I understand that part. But as a unsatisfied costumer you should be able to work something out as there is a big lost that I won’t be able to use and I have to find another vendor to work with me. I will be making a bad review about you guys and post some of the work of how shirts comes out. Really bad quality I sand to diferente company same png file and and Quick Transfers did really good job

I had left my original review of 613 Originals on 10/1/21. 613 replied to me almost a year & a half later on 2/26/23. They apologized for their issues & invited me to give another chance. I updated my original review to reply & then sent them an email. I was then contacted back & was willing to give this company another shot. I went to delete my updated review, only to find out that 613 flagged my review because they viewed several phrases as "defamatory". I then noticed that my google review of theirs was taken down as well. What was defamatory? The fact that your company's owner cancelled my account after I was told someone would get back to me about the mistakes that caused me thousands of dollars? Or was it defamatory that I was also told that I shouldn't expect perfection when ordering from 613? I can provide the emails & voicemails. It's just more of the same with this company. You would rather hide what you did, than actually take any responsibility. Again, zero accountability & it starts at the top. Original Review: "613 started out great, but eventually went downhill. It started with getting a bad batch of transfers that were never printed right. It took 3 business days to get replacements sent to me & then I only received half. I had to wait another 3 days for the rest of the replacements to show up. The next issue, an equipment failure that stopped their production. I don't fault them on that, I understand. However, the way they handled it could have been better. The problem I had with it was that after I asked them if it would affect my order or should I make other arrangements, their sales people kept telling me that I would still have my stuff in time. As the days went by, my deadline got closer & I was continually told I would receive my order in time. I asked again to let me know if anything changes, this was I still had time to make other arrangements. The day before my job was due, they told me they were sending my order out & I would have it the next day. The next day arrives, but my order never did. They ended up giving my the wrong tracking number & my order never went out. That was a Friday & I had to wait until the next Monday to finally receive my order from them. Both instances delayed jobs I was doing. This past December & January I received 2 orders in a row that were the wrong color. both of which, I was told they weren't sure why the graphic artist took it upon themselves to change the colors. The 2nd order, I only received half the replacements. In June, I received 3 orders in a row where they shorted me in transfers, delaying all jobs I had in the process. The first order, they never sent the replacements out when they said they would & when they did, they sent it to the wrong address. That was again on a Friday & I would have to wait until Monday to get the replacements sent to the correct address. The 2nd order arrived on a Friday & I had to wait until the next Tuesday to get the replacements. The 3rd, both counts were off & half of which were short. I was told it was due to human error. If theese 3 were shorted, how much else is going out wrong? I was told they would have a supervisor contact me & explain why these issues continue to happen. Unfortunately, I only received a condescending email & voicemail from Joe Dotson giving my tracking info that I already had. All I wanted to know was why there were so many issues with my orders. I don't think that was too much for ask for. I'll take this as a sign that my business with them doesn't matter. Last week I ordered 3 color transfers & received transfers with only 2 colors. Someone in their art department took it upon themselves to change the art that I had uploaded & deleted one of the colors. Like every other problem I have had, I was told this would be addressed with mgmt to ensure this would never happens again. I had to wait until the next Tuesday for replacements. This replacements arrive & the colors are wrong. I contact 613 again to find out that there were issues on the press. You would think that this was something that you'd test first. I again have to wait 2 more days for replacements on something that I should have done a week prior. The 2nd set of replacements never arrive because they were sent to the wrong address. How does this happen??? I spoke with the owner, Frank Flannigan who told me they they have alot going on & process thousands of orders and these things don't usually happen. If I'm lookin for perfection then I might not be at the right company. wow, amazing sales pitch. I wasn't looking for perfection. I am jus looking to get what I paid for. I don't doubt that you're busy. I don't doubt that you're having trouble keeping people & add on the pandemic, I get that it's crazy. And to then tell me to order more to ensure that I get the corrected amount. It's clear there's zero accountability & it starts at the top."

613 started out great, but eventually went downhill. It started with getting a bad batch of transfers that were never printed right. It took 3 business days to get replacements sent to me & then I only received half. I had to wait another 3 days for the rest of the replacements to show up. The next issue, they had an equipment failure that stopped their production. I don't fault them on that, things like that happen. I understand. However the way they handled it could have been better. The problem I had with it was that after I asked them if it would affect my order or should I make other arrangements, their sales people kept telling me that I would still have my stuff in time. As the days went by, my deadline got closer & I was continually told I would receive my order in time. I asked again to let me know if anything changes, this way I could make other arrangements. The day before my job was due, they told me they were sending my order out & I would have it the next day. The next day arrives, but my order never did. They ended up giving me the wrong tracking number & my order never went out. That was a Friday & I had to wait until the next Monday to finally receive my order from them. Both instances delayed jobs I was doing. This past December & January I received 2 orders in a row that were the wrong color. Both of which, I was told they weren't sure why the graphic artist took it upon themselves to change the colors. The 2nd order, I only received half the replacements. In June, I received 3 orders in a row where they shorted me in transfers, delaying all jobs I had in the process. The first order, they never sent replacements out when they said they would & when they did, they sent it to the wrong address. That was again, on a Friday & I would have to wait until Monday to get the replacements sent to the correct address. The 2nd order, arrived on a Friday & I had to wait until the next Tuesday to get the replacements in. The 3rd, both counts were off & half of which were short. I was told, it was due to human error. If these 3 were shorted, how much else is going out wrong? I was also told they would have a supervisor contact me & explain why these issues continue to happen. Unfortunately, I only received a condescending email & voicemail from Joe Dotson giving me tracking information that I already had. All I wanted to know was why there were so many issues with my orders. I don't think that was too much to ask for. I’ll take this as a sign that my business with them doesn’t matter. Last week, I ordered 3 color transfers & received transfers with only 2 colors. Someone in their art department took it upon themselves to change the art I had uploaded & deleted one of the colors. Like every other problem I have had, I was told this would be addressed with management to ensure this never happens again. I had to wait until the next Tuesday for replacements. The replacements arrive & the colors are wrong. I contact 613 again to find out that there were issues on the press. You would think that this was something you’d test first. I again have to wait 2 more days for replacements on something that I should have had done a week prior. The 2nd set of replacements never arrive because they were sent to the wrong address. How does this happen??? I spoke with the owner Flank Flannigan who told me that they have alot going on & process thousands of orders and these things don't usually happen. If I'm looking for perfection then I might not be at the right company. Wow, amazing sales pitch. I wasn't looking for perfection. I am just looking to get what I paid for. I don't doubt that you're busy. I don't doubt that you're having trouble keeping people & add on the pandemic, I get that it's crazy. But I do expect that if I'm paying for 60 transfers, that I get 60 transfers & not 56. And then tell me to order more to ensure that I get the corrected amount. It's not about the cost. Should I tell my customers to order more from me because they might not get what they pay for? I couldn't even imaging if I did something wrong, telling one of my customers that they made the mistake coming here & thinking they'd get a perfect order. I don't understand how in under 2 years’ time, they went from being great to unreliable at best. I'm not sure if it's just my orders, but it's clear they don't take my orders seriously & it's clear there's zero accountability & it starts at the top. 613 eventually replied to me on 2/26/23, apologized for their issues & invited me to give them another chance. I was then contacted back & then found out they flagged my review as "defamatory" for the part of the equipment failure. My google review was taken down as well. Really? That part was defamatory? It's just more of the same with this company. You would rather hide what you did, than actually take responsibility. Again, zero accountability & it starts at the top.