5MinSkinReviews of 5minskin.com

Tried to cancel my order within one hour of placing it. I was told I could not, even though their website policy says I have 24 hours. I brought this up to them, and they said they had shipped it already. They told me I could return it when it arrived. I could see in my USPS portal that all they did was print the mailing label. For weeks it sat without having actual sent to my house. I contacted them to let them know I was concerned the product would never arrive so that they could just keep my money and did not hear back. Eventually they sent the product but told me I needed a specific address to return it to, and they stopped responding to me when I requested that address. I had to get my bank involved and the BBB. They finally gave me the address. I tracked my package and it was successfully returned to them 3 weeks ago. I have now contacted them weekly asking where my refund is, and they continue to respond that they are in the process of it. I am INFURIATED.

I purchased an IPL product from 5MinSkin.com. I thought I cancelled the order. I had repurchased the same product from Amazon, but with free shipping. I was surprised that my original purchase wasn’t cancelled when reviewing my monthly December credit card statement. I emailed 5MinSkin.com and explained the situation. They agreed that I could return the product (at my expense - $17). I was issued a full refund. In addition, the product was a gift. The recipient was really happy to receive the IPL.

Customer service is terrible. Tracking nonexistent. Follow up is terrible. Over a week with no tracking, called and asked, got a tracking number that does nothing. Promised a partial refund that never happened. Trying to cancel my order and nothing happens. Seems like a scam or just absolutely terrible business.

Buyer beware - this is a scam! Item has never shipped and they refuse to cancel my order. E-mailing the company is sporadic at best and they will leave you hanging as long as possible. If you try and call customer support it will say “mailbox full”.

This is a scam!!!! They charged me $184. When I wanted to return it, they offered me a 60% discount. When I refused, they asked me to send the item back. I paid shipping fees and sent it back on December 29th. I emailed them the receipt. Today is February 13th and I still haven’t received the refund. I keep sending them emails and they keep telling me to expect the refund soon. It’s ridiculous!!!

Addition to review: it took a long tint but I did get s full refund I .ordered this product and also ordered a second one by mistake. Then I saw them advertised for 50% off. Also way less on other sites. I returned both sets the day after I received them, costing me $44. One was unopened and the other only the box was opened, the rest of the contents not even touched. I received full refund for the second unit buyer only $29 for the first!!! I paid over $280 altogether! They are not responding to my request for the advertised full 90 day refund. Previous responses appeared auto generated.

ABSOLUTE SCAM! I still haven’t received my purchase - try double charged me. Refunded the second charge and then charged me again immediate afterward. Emails bounce back and you can’t even call them - the numbers don’t work!

Don't do it! This was ordered by someone who got their hands phone as a joke. When I emailed telling them it was an unauthorized purchase, they ignored the messages until after it had shipped. I was then in contact with customer service until I received it, but I never opened it to be sure I actually got what had been ordered, and then returned it. It's now been over 2 weeks since they received it back with no refund. They were in contact via email at first, told me the info had been sent to their finance dept for a refund and now they won't reply.