5MinSkinReviews of 5minskin.com

I love my Dermaplaner!! And customer service has been great! I have found them very responsive and easy to reach to take care of any questions. I had an issue that was quickly and easily resolved.

First off, I NEVER in my life have left any kind of review. However, this was such a horrible experience that it needs to be shared. I ordered the 5MINSKIN AT-HOME LASER HAIR REMOVAL HANDSET on 12/7/2025 and belatedly realized it eas being sent to the incorrect address. So, I immediately sent an email to their support email address requesting that they cancel the order and refund the payment. I then ordered the same device and had it shipped to the correct address. It took several days for the order to be canceled and my issued a refund. During those days I had to continuously reach out to them to even get a response and threaten to file a fraudulent claim against them to for the company to FINALLY do it. Then an envelope arrived in my mailbox that was supposedly thhe device from my other order. The envelope was unopened and had their company logo on it and inside were only 4 packets of oregano oil capsules and no device. I looked up the tracking number and it said it had been delivered by USPS to my mailbox. I then contacted the company who said the order had been delivered to my mailbox. I informed them that a package was delivered but that the device was not in the package. Here again it took about a week, if not longer, for them to respond and again I had to constantly reach out to them to even get them to respond to my emails. During which they tried to get me to file a claim with USPS to say that the package was undelivered. I then informed them that I would not file a fraudulent claim with USPS saying my package was not delivered since a package from their company was delivered but their company just didnt put the device i bought and paid for in the package. I also informed them that if they did not send my device to me IMMEDIATELY I would be forced to file a fraudulent charge against their company. After all of that they responded in an email backtracking and saying they didnt want me to file a claim with USPS and that their company doesn't sell the capsules I was sent. Therefore, it didn't come from their company (even though it was unopened, had their company logo, and followed everything on the tracking number). After all of that, they FINALLY shipped my device which arrived this morning. This company it awful and I would not recommend anyone order from it ever. I certainly never will again. We'll see if the device even works after all of this.

I bought the Sculpt 2.0 IPL device from 5minskin. The device worked for about 2 minutes and then shut off. I have not been able to turn it back on since.

Bought the facial dermaplaning tool it worked fine for the first couple uses after that it would not charge also got the sculpt 2.0 both are junk. I would recommend to not spend and waste money on these products.

I was no pleased with product as it under achieved, I did have someone reach out to me but their promise wasn’t realized and no follow up. Just more advertising to offer other products.

I was calling about a broken cord and wishing to buy just a cord, but they sent me an extra cord for free.

I received this as a Christmas gift in 2024. I have used the device religiously on different areas every day since. It is now September 2025 and I have yet to see a significant change in hair growth let alone permanent removal. I even went to their site to see if I could buy the pre-treatment prep stuff but couldn't find it. I bought a different brand so we'll see how or if that one makes a difference.

This Company is very good at getting right back to you and rest assure they will take great care of YOU 🌻🌻🌻